Senior Ecommerce UX Lead — Digital Experience Strategy

T-Mobile; Frisco (TX); On-site; USD 115,000 - 249,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaching access

Mobile service & home internet savings

Pet insurance

Transit programs

Job summary

MintMobile.com under T-Mobile seeks a senior UX leader to drive the digital experience strategy from discovery to launch. You will translate requirements into scalable ecommerce UX, collaborating with product, design, engineering, marketing, and analytics to improve customer journeys and business outcomes.

You will define customer experience implications, measure with KPIs, and own UX impact assessments while coordinating with diverse teams to deliver high-impact digital initiatives.

Qualifications

• Bachelor's Degree and 7 years of related work experience or equivalent.
• Marketing, Business or related field preferred.
• 7-10 years experience in Marketing preferred.

Responsibilities

• Drive digital experience strategy for MintMobile.com, identifying opportunities to improve the ecommerce customer journey, customer satisfaction, and business outcomes.
• Translate business and product requirements into scalable ecommerce UX strategies, customer flows, and digital experience requirements for assigned initiatives.
• Partner with Product, Design, Engineering, Marketing, and Analytics through discovery, build, testing, and launch to ensure digital solutions align with customer needs and business priorities.
• Support priority business projects by owning UX impact assessment, defining customer experience implications, and facilitating stakeholder alignment across business, technical, and creative teams.
• Establish and monitor key performance indicators to evaluate digital experience effectiveness, identify experience gaps, and guide continuous optimization.
• Also responsible for other duties/projects as assigned by business management as needed

Skills

A/B Testing

Adobe Experience Manager (AEM)

Communication

Customer Journey Mapping

Data Analysis

Digital Transformation

Project Management

Relationship Management

Strategic Thinking

User Experience (UX)

Education

Bachelor's Degree in Marketing or Business

7-10 years Marketing experience

Job description

MintMobile.com under T-Mobile seeks a senior UX leader to drive the digital experience strategy from discovery to launch. You will translate requirements into scalable ecommerce UX, collaborating with product, design, engineering, marketing, and analytics to improve customer journeys and business outcomes.

You will define customer experience implications, measure with KPIs, and own UX impact assessments while coordinating with diverse teams to deliver high-impact digital initiatives.