Senior EarlySteps Service Coordination Supervisor

Nunez Community College; Elmwood (LA); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Jefferson Parish Human Services Authority (JPHSA) seeks a Supervising Service Coordinator for the EarlySteps SPOE to coordinate referrals, intake, eligibility, and IFSP development. You will supervise Service Coordinators, maintain a caseload, and ensure timely, family-centered supports in accordance with IDEA Part C and state procedures.

The role emphasizes staff supervision, workflow planning, and adherence to regulatory standards, with typical work hours 8:00 am–4:30 pm, Monday–Friday.

Qualifications

• Seven years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• Six years of full-time work experience plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• A bachelor's degree plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy plus three years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.

Responsabilités

• Provide direct supervision and oversight of EarlySteps intake personnel and assigned Service Coordinators, while maintaining an active caseload, to ensure effective performance and compliance with program requirements, agency policies, and applicable regulations.
• Plans, assigns, directs, and evaluates staff work, including referral assignments, caseload distribution, and workload management, recommending adjustments as needed to support timely and effective service delivery.
• Observes staff during intake activities, including home visits and initial IFSP meetings, as applicable, to evaluate performance and adherence to program requirements and established procedures.
• Reviews case records and documentation for accuracy, completeness, and timeliness, ensuring compliance with documentation, confidentiality, informed consent, family-centered practices, and regulatory standards.
• Monitors referral processing, case progress, and required timelines; identifies cases at risk of delays and develops corrective action plans with staff to address barriers and support timely completion of required activities.
• Escalates significant compliance concerns, unresolved case barriers, and potential violations of program requirements to the Division Director or designee

Connaissances

Supervision

Program management

Compliance

Formation

Bachelor's degree + 4 years experience

Advanced degree in a social sciences field, nursing, public health or related

Description du poste

Jefferson Parish Human Services Authority (JPHSA) seeks a Supervising Service Coordinator for the EarlySteps SPOE to coordinate referrals, intake, eligibility, and IFSP development. You will supervise Service Coordinators, maintain a caseload, and ensure timely, family-centered supports in accordance with IDEA Part C and state procedures.

The role emphasizes staff supervision, workflow planning, and adherence to regulatory standards, with typical work hours 8:00 am–4:30 pm, Monday–Friday.