Community Service Professional 1 - 3

Nunez Community College; Elmwood (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jefferson Parish Human Services Authority (JPHSA) is recruiting for a Developmental Disabilities Community Services (DDCS) EarlySteps SPOE Service Coordinator. You will coordinate intake, process referrals, and support families through the evaluation process, working with healthcare partners and community resources.

The role emphasizes building family-centered relationships, documenting interactions in electronic systems, and guiding eligibility and service options for EarlySteps and related

Qualifications

• Experience in providing health or developmentally disabled services as defined by OIDD policies.
• Ability to process referrals, intake information, and determine service needs.
• Familiarity with providing information on eligibility and community resources.

Responsibilities

• Serve as initial contact and promptly review referrals from multiple sources.
• Enter and track referral data in designated electronic systems within timeframes.
• Establish trusting, family-centered relationships respecting culture and language.
• Conduct preliminary intake interviews to gather developmental concerns and needs.
• Complete intake questionnaires and screenings per program requirements.
• Provide guidance on developmental disability programs and next steps.

Skills

Referral coordination

Intake interviewing

Family-centered communication

Documentation in electronic systems

Education

Bachelor's degree plus one year of experience

Advanced degree in related field

Tools

Electronic intake systems

Case management software

Job description

Jefferson Parish Human Services Authority (JPHSA) is a Local Governing Entity (LGE) created by the Louisiana Legislature in 1989. JPHSA is responsible for the management and operation of behavioral health and developmental disability Services in Jefferson Parish. JPHSA provides fully integrated primary and behavioral healthcare services through its JeffCare program.

The Developmental Disabilities Community Services (DDCS) Division provides services and supports to assist individuals with Intellectual/Developmental Disabilities (I/DD) to live in the least restrictive environments and to participate as fully as possible within their communities.

The JPHSA DDCS EarlySteps Single Point of Entry (SPOE) Service Coordinator coordinates intake and referral activities for individuals and families seeking EarlySteps and other applicable developmental disability services and supports. Responsibilities include receiving and processing referrals, gathering and documenting intake information, identifying service needs, providing information on available programs and community resources, facilitating eligibility determination, and supporting families throughout the evaluation process. The incumbent collaborates with families, healthcare providers, community partners, and OIDD personnel to ensure timely access to services, completion of the initial Individualized Family Service Plan (IFSP), and a seamless transition to the Family Support Coordination (FSC) agency. All activities are conducted in accordance with IDEA Part C, the Louisiana EarlySteps Practice Manual, established policies and procedures, and applicable federal and state regulations.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• Six years of full-time work experience plus one year of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• A bachelor's degree plus one year of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties

• Serves as the initial point of contact by promptly receiving, reviewing, and processing referrals from physicians, hospitals, families, healthcare providers, community agencies, childcare providers, and other referral sources for individuals seeking access to EarlySteps and other designated OIDD programs
• Enters, tracks, and maintains referral information and contact notes in designated electronic systems to ensure all required intake activities are documented and completed within applicable program timeframes
• Establishes a trusting, family-centered relationship that respects the family's culture, language, priorities, and preferences
• Conducts preliminary intake interviews with individuals and families to gather information regarding developmental concerns, functional needs, existing supports, available resources, and immediate service needs
• Completes designated intake questionnaires and screening activities in accordance with program requirements to identify potential service needs requiring additional assessment, consultation, or referral
• Provides information and guidance regarding developmental disability programs, eligibility requirements, referral processes, community resources, and available service options to support individuals and families in understanding next steps.

Position-Specific Details

Appointment Type: Job Appointment only

Career Progression: This position does participate in a Career Progression Group and can be hired as a 1,2, or 3

Work Schedule: Traditional 8:00 am to 4:30 pm, Monday - Friday

Compensation: The salary offered will be determined based on qualifications and experience.

**Note regarding the advertised pay range: The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

Contact Information

For further information about this vacancy, contact:

Enjoli Lewis

Jefferson Parish Human Services Authority

3616 S. I-10 Service Road West, Metairie, LA 70001

[e-mail]

504-838-5426

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.