Lead EarlySteps Service Coordination & Intake Supervisor

State of Louisiana; Elmwood (LA); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Jefferson Parish Human Services Authority (JPHSA) seeks a Supervisor for the EarlySteps SPOE to coordinate intake, eligibility, and IFSP development while maintaining a caseload. You will supervise Service Coordinators, ensure timely referrals and documentation, and lead staff through performance evaluations and compliance with IDEA Part C and related policies.

The role emphasizes staff planning, workload distribution, and quality assurance to support family-centered outcomes for children with

Qualifications

• Seven years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• Six years of full-time work experience plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• A bachelor's degree plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy plus three years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.

Responsabilités

• Provide direct supervision and oversight of EarlySteps intake personnel and assigned Service Coordinators, while maintaining an active caseload, to ensure effective performance and compliance with program requirements, agency policies, and applicable regulations.
• Plans, assigns, directs, and evaluates staff work, including referral assignments, caseload distribution, and workload management, recommending adjustments as needed to support timely and effective service delivery.
• Observes staff during intake activities, including home visits and initial Individualized Family Service Plan (IFSP) meetings, as applicable, to evaluate performance and adherence to program requirements and established procedures.
• Reviews case records and documentation for accuracy, completeness, and timeliness, ensuring compliance with requirements related to documentation, confidentiality, informed consent, family-centered practices, and regulatory standards.
• Monitors referral processing, case progress, and required timelines; identifies cases at risk of delays and develops corrective action plans with staff to address barriers and support timely completion of required activities.
• Escalates significant compliance concerns, unresolved case barriers, and potential violations of program requirements to the Developmental Disability Community Services Division Director or designee.

Formation

Bachelor's degree

Advanced degree in social sciences or health administration

Description du poste

Jefferson Parish Human Services Authority (JPHSA) seeks a Supervisor for the EarlySteps SPOE to coordinate intake, eligibility, and IFSP development while maintaining a caseload. You will supervise Service Coordinators, ensure timely referrals and documentation, and lead staff through performance evaluations and compliance with IDEA Part C and related policies.

The role emphasizes staff planning, workload distribution, and quality assurance to support family-centered outcomes for children with