Senior E-Commerce & Omnichannel Delivery Lead

The J.Jill Group; Quincy, Northern (MA, KY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Bonus eligible

401(k) retirement plan with tuition-re

Medical, dental, vision, LTD/STD

Paid time off

Office amenities: café, fitness center

Job summary

J.Jill is seeking an experienced Senior Project Manager to lead complex technology initiatives spanning the retailer’s web and store channels. This high-visibility role will coordinate technology, business, and implementation partners while guiding initiatives across the IT roadmap using Agile, traditional, or hybrid approaches.

With 8+ years in project/portfolio management, you will drive end-to-end delivery, governance, risk management, and stakeholder alignment.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 8+ years of project/program/portfolio management experience, preferably in retail, digital commerce, or a similarly complex technology environment.
• Demonstrated success leading large, cross-functional technology programs through implementation.
• eCommerce or retail platform experience strongly preferred.
• Strong knowledge of Agile, Waterfall/traditional, and hybrid methodologies.
• Experience managing implementation partners, vendors, and onshore/offshore teams.
• Strong understanding of the software development lifecycle and cross-functional technology delivery.
• Ability to manage complex dependencies, competing priorities, ambiguity, and changing business needs.

Responsibilities

• Lead end-to-end delivery of J.Jill's evolving e-Commerce and omnichannel roadmap.
• Own the integrated plan, milestones, dependencies, resources, risks, budget, and delivery commitments.
• Coordinate IT, digital/e-Commerce, business stakeholders systems integrators, and other vendors.
• Establish governance, reporting, decision management, risk escalation, and cross-functional working sessions.
• Manage risks, issues, dependencies, scope changes, and resource constraints.
• Coordinate requirements, architecture, integrations, data, testing, security, operational readiness, and deployment.
• Lead launch readiness, cutover, contingency planning, stabilization, and transition to support.
• Lead complex projects and programs across the broader J.Jill technology roadmap.
• Manage initiatives across digital commerce, enterprise applications, integrations, omnichannel, marketing technology, data, infrastructure, security, and store technology.
• Translate strategic priorities into executable plans with clear priorities, ownership, and accountability.
• Apply Agile, Waterfall/traditional, or hybrid delivery methods based on initiative needs.
• Lead roadmaps, releases, schedules, milestones, budgets, resources, dependencies, and forecasts.
• Establish objectives, success measures, roles, decision rights, and transparent reporting.
• Drive effective working sessions, decisions, ownership, and partner accountability.

Skills

Project management

Cross-functional collaboration

Agile methodologies

Retail/digital commerce experience

Vendor/partner management

Education

Bachelor's degree in a related field or equivalent experience

Job description

J.Jill is seeking an experienced Senior Project Manager to lead complex technology initiatives spanning the retailer’s web and store channels. This high-visibility role will coordinate technology, business, and implementation partners while guiding initiatives across the IT roadmap using Agile, traditional, or hybrid approaches.

With 8+ years in project/portfolio management, you will drive end-to-end delivery, governance, risk management, and stakeholder alignment.