Senior Dynamics CRM Engineer - Remote AI-Driven Solutions

GovCIO; Washington (District of Columbia); Hybrid; USD 160,000 - 175,000; Full time

Job summary

GovCIO seeks an experienced Senior CRM developer to advance a Microsoft Dynamics CRM system and customer portal. The role requires Agile Scrum expertise and the ability to juggle multiple items per sprint. It is mostly remote with occasional onsite work at a Washington, DC client site.

You will lead implementations, mentor colleagues, and leverage AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR, and Chat. A Public Trust clearance is required.

Qualifications

• Bachelor's degree with 12+ years (or commensurate experience).
• 5 years of experience in Power Platform and Portals.
• Experience to lead implementations of Call Center, IVR, and other modern functionality and modules within Dynamics.
• Copilot Studio, Chat, and Secure Messaging.

Responsibilities

• Work collaboratively with the functional team and testing team, as well as other developers, as you implement required user stories, providing continued feedback on the quality of the acceptance criteria and testing.
• Mentor other developers and collaborate with other senior members of the team.
• Utilize AI features in Dynamics for Call Center and Customer Service, covering Copilot Studio, IVR, Chat, DocIntelligence, and other modern tools.

Skills

Power Platform and Portals

C#, .Net, JavaScript, FetchXML

Lead implementations (Call Center, IVR

SDLC documentation

Deployment support

Agile Scrum environment

Public Trust clearance

Education

Bachelor's degree with 12+ years

Tools

GitHub

Deployment pipelines

Job description

GovCIO seeks an experienced Senior CRM developer to advance a Microsoft Dynamics CRM system and customer portal. The role requires Agile Scrum expertise and the ability to juggle multiple items per sprint. It is mostly remote with occasional onsite work at a Washington, DC client site.

You will lead implementations, mentor colleagues, and leverage AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR, and Chat. A Public Trust clearance is required.