Senior Dynamics CRM Developer - Remote with AI Tools

United States Digital Space LLC; United States; Remote; USD 160,000 - 175,000; Full time

Job summary

GovCIO is seeking an experienced Senior CRM developer to advance a Microsoft Dynamics CRM system and customer portal through Agile delivery. The role is mostly remote, with occasional onsite work at a Washington, DC client site.

You will implement user stories, mentor teammates, and drive quality feedback across acceptance criteria and testing. You will also leverage AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR, Chat, and DocIntelligence, while

Qualifications

• 12+ years relevant experience or Bachelor's with extensive work history.
• 5 years experience in Power Platform and Portals.
• Experience leading Dynamics Call Center, IVR, and related modules.
• Proficient in C#, .NET, JavaScript, and FetchXML.
• Experience supporting SDLC documentation and deployments.
• Ability to work in an Agile Scrum environment with multiple items per sprint.
• Public Trust clearance or suitability.

Responsibilities

• Collaborate with functional and testing teams to implement user stories.
• Mentor other developers and collaborate with senior team members.
• Utilize AI features in Dynamics for Call Center and Customer Service (Copilot Studio, IVR, Chat, DocIntelligence).
• Support operations/production troubleshooting in a fast-paced Agile Scrum environment.

Skills

Dynamics CRM development

Agile Scrum

Mentoring

C#/.NET/JavaScript

Education

Bachelor's degree (or commensurate experience)

Tools

FetchXML

GitHub

Deployment pipelines

PowerBI

Job description

GovCIO is seeking an experienced Senior CRM developer to advance a Microsoft Dynamics CRM system and customer portal through Agile delivery. The role is mostly remote, with occasional onsite work at a Washington, DC client site.

You will implement user stories, mentor teammates, and drive quality feedback across acceptance criteria and testing. You will also leverage AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR, Chat, and DocIntelligence, while