Senior Dynamics CRM Engineer - Remote & AI Features

GovCIO; Washington; Hybrid; USD 160,000 - 175,000; Full time

Benefits offered by this job

Flexible Work Environment

Employee Assistance Program

Learning & Development platform

Certification Assistance

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Corporate Discounts

Job summary

GovCIO is seeking an experienced Senior CRM developer to enhance and operate the Microsoft Dynamics CRM system and customer portal, delivering new features and integrating modern functionality.

The role is mostly remote with occasional visits to the DC area. The position requires strong C#, .NET, and JavaScript skills, Power Platform experience, and Public Trust clearance. You will work in an Agile team to implement AI-enabled Dynamics features and support deployments.

Qualifications

• Bachelor's degree with 12 years of experience (or commensurate). Clearance required: Public Trust.
• 5 years of experience in Power Platform and Portals.
• Experience leading implementations of Call Center, IVR, and other modern functionality and modules within Dynamics: Copilot Studio, Chat, and Secure Messaging.
• Proficient in C#, .NET, JavaScript.
• Support SDLC documentation such as Design Documents and Implementation Plans.
• Support deployments.
• Provide support to Operations/Production troubleshooting and problem solving.
• Work in a collaborative, fast‑paced Agile Scrum environment.
• Desired: Experience in PowerBI and fillable PDF reports, RDL reports.
• Experience with GitHub and deployment pipelines.
• Certification in Azure Developer, Azure DevOps, Azure Architect, or similar.

Responsibilities

• Implement Dynamics CRM features in an Agile Scrum environment with multiple items per sprint.
• Mentor other developers and collaborate with senior team members.
• Focus on AI features in Dynamics using Copilot Studio, IVR, Chat, DocIntelligence and other modern features.
• Support deployments and production troubleshooting.
• Create and maintain SDLC artifacts such as design documents and implementation plans.

Skills

C#

JavaScript

.NET

FetchXML

Education

Bachelor's degree

Tools

Power Platform

Portals

GitHub

Azure DevOps

Copilot Studio

Job description

GovCIO is seeking an experienced Senior CRM developer to enhance and operate the Microsoft Dynamics CRM system and customer portal, delivering new features and integrating modern functionality.

The role is mostly remote with occasional visits to the DC area. The position requires strong C#, .NET, and JavaScript skills, Power Platform experience, and Public Trust clearance. You will work in an Agile team to implement AI-enabled Dynamics features and support deployments.