Senior Dynamics 365 Customer Engineer: AI-Driven Solutions

Accenture PLC; Austin (TX); On-site; USD 62,000 - 76,000; Full time

Job summary

Accenture Flex seeks a Dynamics 365 Customer Engineer to drive enterprise CRM engagements using Dynamics 365 CE, Power Platform, and AI-powered tools. You will act as a trusted advisor to enterprise customers, shaping engagements and guiding design, development, deployment, optimization, and modernization of business applications.

The role emphasizes solution architecture, performance tuning, governance, and lifecycle management, with hands-on development and integration across Dynamics 365 CE,

Qualifications

• Fluent English with strong communication and stakeholder engagement.
• Experience delivering technical training and consulting.
• Experience with Dynamics 365 CE and Power Platform.
• Ability to design and troubleshoot large-scale CRM deployments.

Responsibilities

• Establish trusted advisor with key stakeholders.
• Develop service delivery plan and educate customers.
• Collaborate with team to support customers.
• Deliver technical training and improve training materials.
• Address transactional requests to troubleshoot issues.

Skills

Fluent English

Effective communication

Training delivery

Team collaboration

Education

Associate's Degree or higher

Tools

Power Platform

Dataverse

C# .NET

Job description

Accenture Flex seeks a Dynamics 365 Customer Engineer to drive enterprise CRM engagements using Dynamics 365 CE, Power Platform, and AI-powered tools. You will act as a trusted advisor to enterprise customers, shaping engagements and guiding design, development, deployment, optimization, and modernization of business applications.

The role emphasizes solution architecture, performance tuning, governance, and lifecycle management, with hands-on development and integration across Dynamics 365 CE,