Senior Dynamics 365 and Power Platform Engineer

Accenture PLC; Springfield (IL); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Learning resources

Benefits programs

Competitive rewards

Job summary

Accenture Flex is seeking a seasoned Dynamics 365 Customer Engineer to guide enterprise customers through design, development, deployment, optimization and modernization of business applications using Dynamics 365 CE, Power Platform, and Copilot AI.

You will act as a trusted advisor, delivering hands-on engineering, architecture guidance, and training while coordinating across stakeholders to ensure scalable, secure and efficient solutions within customer environments.

Qualifications

• Minimum 8 years of experience with Dynamics 365 Customer Engagement Online and Power Platform.
• Proven ability to communicate with stakeholders and deliver technical training.
• Hands-on development and data integration across Dynamics 365 CE.
• Experience with Copilot Studio and AI-enabled enterprise agents.
• Strong troubleshooting and performance tuning skills.

Responsibilities

• Establish yourself as a trusted advisor with key stakeholders at assigned customers.
• Develop and execute on a service delivery plan leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success.
• Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers.
• Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed.
• Engage in transactional requests to troubleshoot customer issues provide education and mitigate technical blockers.

Skills

English fluency

Communication skills

Technical training delivery

Consulting experience

Problem solving

Team collaboration

Dynamics 365 CE

Power Platform

AI Copilot knowledge

AI governance

Education

Associate degree or higher

Tools

Dataverse

Power Apps

Power Automate

TypeScript/JavaScript

C#/.NET

Copilot Studio

Azure AI

Job description

Accenture Flex is seeking a seasoned Dynamics 365 Customer Engineer to guide enterprise customers through design, development, deployment, optimization and modernization of business applications using Dynamics 365 CE, Power Platform, and Copilot AI.

You will act as a trusted advisor, delivering hands-on engineering, architecture guidance, and training while coordinating across stakeholders to ensure scalable, secure and efficient solutions within customer environments.