Senior Drop Installer & Field Tech Lead

Bristol Industries LLC; Lihue (HI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health plan

Paid time off

401(k) plan

Job summary

Bristol Alliance of Companies, based in Hawaii, is seeking a Drop Installer III to install, maintain, and troubleshoot aerial and underground drop connections from the network to customer premises. This senior field technician role requires advanced technical expertise and the ability to mentor junior installers while prioritizing safety and customer satisfaction.

You will work on residential and commercial sites, interpret blueprints, follow codes, and document work.

Qualifications

• High school diploma or equivalent.
• 18 months to 2 years' related experience.
• Valid driver's license.

Responsibilities

• Install and maintain aerial and underground drop cables for residential and commercial customers.
• Perform splicing, grounding, bonding, and signal testing on coaxial and fiber optic lines.
• Troubleshoot and resolve service issues with minimal supervision.
• Interpret and work from blueprints, technical specifications, and work orders.
• Ensure installations comply with industry standards, codes, and safety regulations.
• Utilize specialized tools and equipment, including signal level meters, OTDRs, and cable locators.
• Document work completed via digital or paper job tickets.
• Maintain and ensure proper inventory of installation materials and tools.
• Serve as a field mentor to Drop Installer I and II team members.
• Communicate professionally with customers to explain installation processes and answer service-related questions.
• Respond to escalated service issues and assist with high-priority projects.

Skills

Technical Expertise

Problem Solving

Safety Orientation

Communication

Attention to Detail

Leadership

Physical Capability

Education

High school diploma

Job description

Bristol Alliance of Companies, based in Hawaii, is seeking a Drop Installer III to install, maintain, and troubleshoot aerial and underground drop connections from the network to customer premises. This senior field technician role requires advanced technical expertise and the ability to mentor junior installers while prioritizing safety and customer satisfaction.

You will work on residential and commercial sites, interpret blueprints, follow codes, and document work.