Senior Drop Installer – Lead Field Technician

Bristol Alliance of Companies; Kailua (HI); On-site; USD 70,000 - 100,000; Full time

Job summary

Bristol Alliance of Companies is seeking a senior field technician, the Drop Installer III, to lead installation, maintenance, and troubleshooting of aerial and underground drop connections from the network to customer premises. The role requires advanced technical expertise, mentoring junior installers, and a strong commitment to safety and customer satisfaction.

As part of Bristol Alliance of Companies, you will work with a team to ensure high-quality installations that comply with codes and

Qualifications

• High school diploma or equivalent.
• 18 months to 2 years’ experience related experience.
• Valid driver’s license.

Responsibilities

• Install and maintain aerial and underground drop cables for residential and commercial customers.
• Perform splicing, grounding, bonding, and signal testing on coaxial and fiber optic lines.
• Troubleshoot and resolve service issues with minimal supervision.
• Interpret and work from blueprints, technical specifications, and work orders.
• Ensure installations comply with industry standards, codes, and safety regulations.
• Utilize specialized tools and equipment, including signal level meters, OTDRs, and cable locators.
• Document work completed via digital or paper job tickets.
• Maintain and ensure proper inventory of installation materials and tools.
• Serve as a field mentor to Drop Installer I and II team members.
• Communicate professionally with customers to explain installation processes and answer service-related questions.
• Respond to escalated service issues and assist with high-priority projects.
• Other duties as assigned.

Skills

Technical expertise

Problem solving

Safety orientation

Communication

Attention to detail

Leadership

Physical capability

Education

High school diploma or equivalent

Job description

Bristol Alliance of Companies is seeking a senior field technician, the Drop Installer III, to lead installation, maintenance, and troubleshooting of aerial and underground drop connections from the network to customer premises. The role requires advanced technical expertise, mentoring junior installers, and a strong commitment to safety and customer satisfaction.

As part of Bristol Alliance of Companies, you will work with a team to ensure high-quality installations that comply with codes and