Senior Drop Installer & Field Tech Lead

Bristol Alliance of Companies; Hilo (HI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health plan including medical, dental,

401(k) plan with employer match

Job summary

Bristol Alliance of Companies in Hawaii seeks a senior field technician to install, maintain, and troubleshoot aerial and underground drop connections from the network to customer premises, mentoring junior installers and upholding safety and customer satisfaction.

This role requires advanced technical expertise, the ability to read blueprints and work orders, and strong communication with customers to explain installation steps and answer questions.

Qualifications

• High school diploma or equivalent.
• 18 months to 2 years of related experience.
• Valid driver’s license.

Responsibilities

• Install and maintain aerial and underground drop cables for residential and commercial customers.
• Perform splicing, grounding, bonding, and signal testing on coaxial and fiber optic lines.
• Troubleshoot and resolve service issues with minimal supervision.
• Interpret and work from blueprints, technical specifications, and work orders.
• Ensure installations comply with industry standards, codes, and safety regulations.
• Utilize specialized tools and equipment, including signal level meters, OTDRs, and cable locators.
• Document work completed via digital or paper job tickets.
• Maintain and ensure proper inventory of installation materials and tools.
• Serve as a field mentor to Drop Installer I and II team members.
• Communicate professionally with customers to explain installation processes and answer service-related questions.
• Respond to escalated service issues and assist with high-priority projects.

Skills

Leadership

Safety Orientation

Technical Expertise

Communication

Problem Solving

Attention to Detail

Physical Ability

Education

High school diploma or equivalent

Tools

OTDRs

Signal level meters

Cable locators

Job description

Bristol Alliance of Companies in Hawaii seeks a senior field technician to install, maintain, and troubleshoot aerial and underground drop connections from the network to customer premises, mentoring junior installers and upholding safety and customer satisfaction.

This role requires advanced technical expertise, the ability to read blueprints and work orders, and strong communication with customers to explain installation steps and answer questions.