Senior Donation Coordinator & Training Lead

Donor Network West; San Francisco (CA); On-site; USD 54,000 - 68,000; Full time

Job summary

Donor Network West seeks a Senior Donation Coordinator to receive donor referrals, assess suitability, coordinate cases, and engage with grieving families, serving as a liaison among tissue processing and logistics partners. This role requires clinical judgment, empathy, and leadership to maximize donation opportunities.

The SDC will train and mentor Donation Coordinators, provide real-time coaching, and support floor management to ensure efficient operations and compassionate family

Qualifications

• Minimum 5 years of experience approaching grieving families and securing tissue authorizations.
• Ability to train staff on Donation Discussion techniques and provide coaching.

Responsibilities

• Receive and process inbound referral calls and emails.
• Coordinate donation cases with multiple stakeholders to maximize tissue yield.
• Educate families about tissue donation with empathy and professionalism.
• Lead training sessions and provide one-on-one coaching to staff.

Skills

Donor discussions

Training staff

Leadership

Communication

Empathy

Education

High School diploma or equivalent

Bachelor’s in biological sciences or allied field

CTP/CPTC/CTBS certification (bonus)

Tools

iTransplant/iTX

LMS trainings

Microsoft Office

Job description

Donor Network West seeks a Senior Donation Coordinator to receive donor referrals, assess suitability, coordinate cases, and engage with grieving families, serving as a liaison among tissue processing and logistics partners. This role requires clinical judgment, empathy, and leadership to maximize donation opportunities.

The SDC will train and mentor Donation Coordinators, provide real-time coaching, and support floor management to ensure efficient operations and compassionate family