Organ Donation Family Liaison | Coordinator I

Donor Network West; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Donor Network West in San Francisco seeks a compassionate Family Resource Coordinator I to guide donation discussions with hospital staff and families, obtain informed authorization, and support families through the donation process. The role requires empathy, strong communication, and teamwork across DNWest and hospital teams.

The FRC I will respond to referrals, coordinate authorizations, and maintain accurate records while fostering respectful, patient-centered care during a highly stressful

Qualifications

• Strong interpersonal and communication skills within a team and with hospital staff.
• Ability to work independently and as part of a team, with accountability.
• Multilingual skills beneficial (Spanish, Mandarin, Cantonese, Vietnamese).
• Compassionate, ethical, and able to handle high-stress situations.

Responsibilities

• Initiates donation discussions and authorization with families per policy.
• Responds to donor referrals and coordinates with hospital staff and DNWest.
• Maintains documentation and UDRAI as required.
• Provides bereavement support and education to hospital staff.

Skills

Interpersonal skills

Communication

Empathy

Conflict resolution

Teamwork

Job description

Donor Network West in San Francisco seeks a compassionate Family Resource Coordinator I to guide donation discussions with hospital staff and families, obtain informed authorization, and support families through the donation process. The role requires empathy, strong communication, and teamwork across DNWest and hospital teams.

The FRC I will respond to referrals, coordinate authorizations, and maintain accurate records while fostering respectful, patient-centered care during a highly stressful