Senior DoD TAM: Cloud Strategy & Incident Lead

Amazon Inc.

Arlington (VA)

On-site

USD 154,000 - 208,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Amazon Web Services (AWS) seeks a Sr Technical Account Manager for US Federal/Enterprise Support to lead DoD customer engagements in architecture, operations, and incident response. You will own support strategy, guide AI/ML workloads, and coordinate cross-team resolutions to ensure mission readiness.

The role requires travel and an active TS/SCI clearance, with base in Arlington, VA, or nearby Herndon/Denver as alternatives.

Qualifications

5+ years of design/implementation/operations/consulting with distributed applications experience.
5+ years of technical engineering experience.
Current, active TS/SCI US Government Security Clearance.
Bachelor's degree or CASP+/ CCSP/ Cloud+/ CSSLP or equivalent.

Responsibilities

Serve as the primary technical advisor to a portfolio of DoD customers.
Own and execute the support strategy for a portfolio of DoD customers.
Advise mission owners on operating AI and ML workloads, including agent activation readiness, governance, and human oversight.
Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience.
Lead incident management efforts as the customer's advocate — coordinating cross-team resolution and delivering root cause analysis.
Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices.
Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives.
Collaborate with AWS service teams to influence product improvements based on customer needs.
Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers.