Senior Documentation & Process Improvement Specialist Remote

Relha LLC; Washington, Northern (District of Columbia, KY); Hybrid; USD 131,000 - 218,000; Full time

Job summary

CACI is seeking a Senior Documentation Specialist to develop and maintain standardized documentation for a high-impact DHS/OCIO program. You will produce comprehensive artifacts, templates, and roadmaps to support continuous improvement and organizational learning.

The role emphasizes meticulous writing, strong collaboration with stakeholders, and adherence to branding, accessibility, and quality standards across ServiceNow and Microsoft Office tools.

Qualifications

• Proven expertise developing comprehensive process documentation, standard operating procedures, and technical artifacts in complex organizational environments.
• Exceptional writing, editing, and proofreading skills with meticulous attention to detail.
• Strong organizational skills with ability to manage multiple documentation projects simultaneously.
• Experience with document management systems, collaboration platforms, and repository organization.
• Proficiency with Microsoft Office Suite and ServiceNow's Knowledge Base Tool.
• Ability to translate complex technical and analytical information into clear content.
• Strong interpersonal and collaboration skills with ability to work effectively with diverse stakeholders.

Responsibilities

• Develop, maintain, and standardize high-quality process documentation and roadmaps for CI initiatives.
• Create standardized templates and SOPs for intake workflows and governance processes in ServiceNow.
• Organize repositories with metadata standards and version control.
• Coordinate with OCIO leadership and SMEs to validate documentation accuracy.
• Document current-state and future-state processes with change logs.
• Ensure branding, accessibility, and quality standards are met.
• Capture lessons learned and support knowledge transfer.

Skills

Technical writing

Editing

Proofreading

Organizational skills

Interpersonal skills

Document management systems

MS Office

ServiceNow KB

Content translation

Stakeholder collaboration

Education

Master's degree

Tools

Microsoft Office Suite

Visio

SharePoint

Confluence

Adobe Creative Suite

ServiceNow KB Tool

Job description

CACI is seeking a Senior Documentation Specialist to develop and maintain standardized documentation for a high-impact DHS/OCIO program. You will produce comprehensive artifacts, templates, and roadmaps to support continuous improvement and organizational learning.

The role emphasizes meticulous writing, strong collaboration with stakeholders, and adherence to branding, accessibility, and quality standards across ServiceNow and Microsoft Office tools.