Remote Senior Documentation & Process Specialist

CACI International Inc.; Washington (District of Columbia); Hybrid; USD 104,000 - 218,000; Full time

Job summary

CACI International Inc. seeks a Senior Documentation Specialist to support the USSS contract under DHS, focusing on developing, maintaining, and standardizing critical documentation that underpins continuous improvement and operational excellence.

You will capture, organize, and maintain documentation artifacts, including assessments, roadmaps, procedures, templates, and lessons learned, aligning with enterprise standards and quality requirements.

Qualifications

• Master's degree + 7 years of relevant experience or equivalent combinations (16 years experience without a degree).
• Ability to obtain a Public Trust clearance.
• Proven experience developing process documentation, SOPs, and technical artifacts in complex environments.
• Exceptional writing, editing, and proofreading skills with attention to detail.
• Strong organizational skills with ability to manage multiple documentation projects.

Responsibilities

• Develop, maintain, and standardize high-quality process documentation and artifacts for continuous improvement initiatives.
• Create standardized templates and SOPs for intake workflows, governance, and operational activities; design templates for consistency across divisions.
• Organize documentation repositories and knowledge bases with best-practice version control and archival procedures.
• Coordinate with OCIO leadership and SMEs to gather requirements and validate documentation accuracy; lead reviews.
• Document current-state and future-state processes, including traceability of changes and lessons learned.
• Ensure all documentation adheres to branding, style guides, formatting, and accessibility standards (Section 508).
• Capture and document lessons learned and best practices to support organizational learning.

Skills

Writing/editing

Organizational skills

Interpersonal skills

Content translation

Education

Master's degree (relevant field)

Tools

Microsoft Office Suite

ServiceNow Knowledge Base

Document management systems

Job description

CACI International Inc. seeks a Senior Documentation Specialist to support the USSS contract under DHS, focusing on developing, maintaining, and standardizing critical documentation that underpins continuous improvement and operational excellence.

You will capture, organize, and maintain documentation artifacts, including assessments, roadmaps, procedures, templates, and lessons learned, aligning with enterprise standards and quality requirements.