Senior Documentation Architect — Remote Process Excellence

CACI International Inc; Washington (District of Columbia); Hybrid; USD 104,000 - 218,000; Full time

Job summary

CCI International Inc is seeking a Senior Documentation Specialist to support the United States Secret Service contract under DHS. The role focuses on creating, maintaining, and standardizing critical documentation for continuous improvement initiatives and operational excellence.

You’ll collaborate with OCIO leadership, SMEs, and project teams to deliver professional artifacts. The position emphasizes strong writing, editing, and formatting skills, with an emphasis on accessibility (Section

Qualifications

• Ability to obtain a Public Trust clearance.
• Proven expertise developing process documentation and SOPs.
• Exceptional writing, editing, and proofreading skills.
• Strong organizational and multi-project management abilities.
• Proficiency with Word, PowerPoint, Excel, Visio and ServiceNow KB.

Responsibilities

• Develop, maintain, and standardize process documentation and artifacts.
• Create templates, SOPs, and job aids for workflows and governance.
• Organize documentation repositories with metadata and controls.
• Coordinate with leadership and SMEs; manage reviews and validation.
• Document current and future-state processes with change logs.
• Ensure branding, accessibility, and quality standards.
• Capture lessons learned and support knowledge transfer.

Skills

Technical writing

Process documentation

Stakeholder collaboration

Editing & proofreading

Organizational skills

Education

Master's degree + 7 years experience

Tools

Microsoft Office Suite

ServiceNow Knowledge Base

Visio

Job description

CCI International Inc is seeking a Senior Documentation Specialist to support the United States Secret Service contract under DHS. The role focuses on creating, maintaining, and standardizing critical documentation for continuous improvement initiatives and operational excellence.

You’ll collaborate with OCIO leadership, SMEs, and project teams to deliver professional artifacts. The position emphasizes strong writing, editing, and formatting skills, with an emphasis on accessibility (Section