Remote Process Improvement Specialist

CACI International Inc.; Washington (District of Columbia); Hybrid; USD 104,000 - 218,000; Full time

Job summary

CACI International Inc. is seeking a Process Specialist to analyze, document, and optimize OCIO processes for a DHS mission-critical program. You’ll lead process-mapping, root-cause analysis, and future-state designs to improve efficiency, consistency, and mission effectiveness.

You will collaborate with OCIO leadership and cross-functional teams, developing evidence-based recommendations and structured implementation plans to deliver measurable gains in workflow performance and service delivery.

Qualifications

• Master's degree + 7 years of relevant experience in process improvement, business process management, operations analysis, industrial engineering, or related fields.
• Ability to obtain a Public Trust clearance.
• Proven expertise in process analysis, mapping, and optimization in complex organizational environments.
• Strong proficiency with process mapping tools and methodologies (BPMN, Visio, Lucidchart, value stream mapping).
• Demonstrated success identifying bottlenecks, conducting root-cause analysis, and implementing process improvements.
• Excellent analytical and problem-solving skills with ability to synthesize complex information and develop actionable recommendations.
• Experience facilitating workshops and working sessions with diverse stakeholder groups.
• Strong documentation and visualization skills with attention to detail.
• Outstanding communication and interpersonal skills.

Responsibilities

• Analyze and document current-state and future-state processes across OCIO, focusing on intake workflows, governance practices, IT service management activities, and delivery execution; conduct comprehensive process assessments to identify bottlenecks, inefficiencies, and improvement opportunities.
• Perform gap analysis comparing current capabilities against industry best practices and desired outcomes; evaluate workflows to determine where operational obstacles inhibit effective technology delivery and mission alignment.
• Develop comprehensive Process Maps and Bottleneck Analysis deliverables using standard notation (BPMN, flowcharts, swimlane diagrams, value stream maps); create current-state and future-state process maps that accurately capture workflows, decision points, handoffs, roles, system interactions, and optimized designs.
• Manage and facilitate process-mapping and root-cause analysis sessions with cross-functional teams using methodologies such as 5 Whys, Fishbone diagrams, Pareto analysis, and failure mode analysis; identify systemic issues, recurring patterns, and underlying causes of process breakdowns.
• Develop evidence-based recommendations to streamline workflows and improve operational performance; prioritize improvement opportunities based on impact, feasibility, resource requirements, and strategic alignment; contribute to Continuous Improvement Roadmaps that sequence enhancements and define success criteria.
• Support execution of process improvements through structured implementation plans, schedules, and tracking mechanisms; coordinate with OCIO leadership, division chiefs, technical teams, and stakeholders to ensure process changes are collaborative and data-driven.
• Support development of standardized processes, templates, SOPs, job aids, and reference materials that promote consistency and repeatability across OCIO divisions; partner with change management teams to ensure process changes are communicated, understood, and adopted.
• Establish mechanisms for monitoring process performance and measuring outcomes; support development of process metrics, KPIs, and dashboards that provide visibility into operational effectiveness; contribute to Monthly Progress Reports with process-specific metrics and improvement status

Skills

Process analysis

BPMN

Visio

Root-cause analysis

Workflow optimization

Facilitation

Documentation

Communication

Education

Master's degree

Tools

BPMN

Visio

Lucidchart

Value stream mapping

Job description

CACI International Inc. is seeking a Process Specialist to analyze, document, and optimize OCIO processes for a DHS mission-critical program. You’ll lead process-mapping, root-cause analysis, and future-state designs to improve efficiency, consistency, and mission effectiveness.

You will collaborate with OCIO leadership and cross-functional teams, developing evidence-based recommendations and structured implementation plans to deliver measurable gains in workflow performance and service delivery.