Senior Documentation Specialist

Relha LLC; Washington, Northern (District of Columbia, KY); Hybrid; USD 131,000 - 218,000; Full time

Job summary

CACI is seeking a Senior Documentation Specialist to develop and maintain standardized documentation for a high-impact DHS/OCIO program. You will produce comprehensive artifacts, templates, and roadmaps to support continuous improvement and organizational learning.

The role emphasizes meticulous writing, strong collaboration with stakeholders, and adherence to branding, accessibility, and quality standards across ServiceNow and Microsoft Office tools.

Qualifications

• Proven expertise developing comprehensive process documentation, standard operating procedures, and technical artifacts in complex organizational environments.
• Exceptional writing, editing, and proofreading skills with meticulous attention to detail.
• Strong organizational skills with ability to manage multiple documentation projects simultaneously.
• Experience with document management systems, collaboration platforms, and repository organization.
• Proficiency with Microsoft Office Suite and ServiceNow's Knowledge Base Tool.
• Ability to translate complex technical and analytical information into clear content.
• Strong interpersonal and collaboration skills with ability to work effectively with diverse stakeholders.

Responsibilities

• Develop, maintain, and standardize high-quality process documentation and roadmaps for CI initiatives.
• Create standardized templates and SOPs for intake workflows and governance processes in ServiceNow.
• Organize repositories with metadata standards and version control.
• Coordinate with OCIO leadership and SMEs to validate documentation accuracy.
• Document current-state and future-state processes with change logs.
• Ensure branding, accessibility, and quality standards are met.
• Capture lessons learned and support knowledge transfer.

Skills

Technical writing

Editing

Proofreading

Organizational skills

Interpersonal skills

Document management systems

MS Office

ServiceNow KB

Content translation

Stakeholder collaboration

Education

Master's degree

Tools

Microsoft Office Suite

Visio

SharePoint

Confluence

Adobe Creative Suite

ServiceNow KB Tool

Job description

Job Title: Senior Documentation Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity:

CACI is seeking a meticulous and organized Senior Documentation Specialist for the United States Secret Service (USSS) contract, supporting the Department of Homeland Security. This role offers a unique opportunity to enhance national security by developing, maintaining, and standardizing critical documentation that supports OCIO's continuous improvement initiatives and operational excellence.

As a Documentation Specialist, you will serve as the central hub for capturing, organizing, and maintaining documentation artifacts that enable effective process improvement, knowledge transfer, and sustained organizational learning. You will develop comprehensive documentation including assessments, roadmaps, procedures, templates, and supporting materials that accurately capture process changes, improvement recommendations, implementation decisions, and lessons learned. Working closely with quality management, process improvement, and project teams, you will ensure that continuous improvement deliverables are professional, accessible, and aligned with enterprise standards. Join us to make a meaningful impact on a transformational program of national importance.

Responsibilities:

-Develop, maintain, and standardize high-quality process documentation, assessments, roadmaps, procedures, and supporting artifacts for continuous improvement initiatives including Continuous Improvement Assessment Reports, Process Maps and Bottleneck Analysis, Continuous Improvement Roadmaps, and Monthly Progress Reports

-Create Standardized Templates & SOPs for intake workflows, metrics, governance processes, and operational activities; design template structures, job aids, quick-reference guides, and procedural documentation that promote consistency and ease of use across OCIO divisions in ServiceNow

-Organize and maintain documentation repositories, knowledge bases, and collaboration sites using logical folder structures, naming conventions, metadata standards, and search capabilities; implement document management best practices including version control, retention schedules, access controls, and archival procedures

-Coordinate with OCIO leadership, division chiefs, technical teams, stakeholders, and SMEs to gather content requirements and validate documentation accuracy; facilitate working sessions and interviews to collect information, manage stakeholder review cycles, and ensure alignment with organizational goals and quality requirements

-Document current-state and future-state processes, workflows, decision points, roles, system interactions, and process changes; maintain traceable records of corrective-action plans, improvement decisions, implementation status, and change logs

-Ensure all documentation adheres to USSS and CACI branding standards, style guides, formatting requirements, and accessibility standards (Section 508 compliance); maintain high standards for grammar, accuracy, clarity, consistency, and professionalism; conduct quality reviews and enforce documentation standards

-Capture and document lessons learned, best practices, case studies, and success stories from continuous improvement initiatives; support knowledge transfer and organizational learning by creating comprehensive, accessible documentation that enables repeatable assessment cycles and sustainable adoption

Qualifications:

Please note: While this role is primarily remote, there is the possibility of regular onsite presence in Washington, D.C., dependent on customer needs. We encourage applications from candidates located within driving distance of the D.C. area.

Required –

Master's degree + 7 years of relevant experience in technical documentation, process documentation, knowledge management, business analysis, or related fields; equivalencies considered (16 years of experience with no degree, AA + 12 years' experience, BA/BS + 10 years' experience)

Ability to obtain a Public Trust clearance

Proven expertise developing comprehensive process documentation, standard operating procedures, and technical artifacts in complex organizational environments

Exceptional writing, editing, and proofreading skills with meticulous attention to detail

Strong organizational skills with ability to manage multiple documentation projects simultaneously

Experience with document management systems, collaboration platforms, and repository organization

Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Visio) and ServiceNow's Knowledge Base Tool

Ability to translate complex technical and analytical information into clear, accessible content

Strong interpersonal and collaboration skills with ability to work effectively with diverse stakeholders

Desired –

Experience supporting federal government IT transformation or process improvement programs, particularly within DHS or law enforcement agencies; background in technical writing, business process documentation, or knowledge management

Familiarity with process improvement methodologies (Lean, Six Sigma, ITIL); experience with process mapping tools (Visio, Lucidchart, draw.io)

Knowledge of content management systems (SharePoint, Confluence, document management platforms); proficiency with Adobe Creative Suite or similar design tools

Understanding of Section 508 accessibility standards; experience developing templates, style guides, and documentation standards; familiarity with version control and configuration management

Certifications in Technical Writing, Documentation Management, or Knowledge Management; background in instructional design or training material development

Experience creating data visualizations and executive-level presentations; knowledge of IT service management processes and terminology; strong interviewing skills; project coordination experience

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$103,800 - $218,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.