Senior Docket Manager: Legal Operations & Process Improvement

Hinshaw & Culbertson LLP; Washington (District of Columbia); On-site; USD 95,000 - 130,000; Full time

Job summary

Hinshaw & Culbertson LLP in Washington, DC, seeks a Docket Manager to lead the docketing team under the Director of Risk Management. You will supervise staff, set goals, and ensure timely, accurate docketing across US offices. The role requires developing KPI metrics, implementing uniform procedures, coordinating with IT on docket tools, training staff, and coordinating with new hires to maintain high standards of accuracy and efficiency.

Qualifications

• BA/BS degree required.
• Experience managing a docketing team, preferably in a law firm.
• Strong organizational and time-management skills.

Responsibilities

• Provides day-to-day supervision of and guidance to the docketing team.
• Develops, monitors, and reports KPIs related to accuracy and timeliness.
• Develops a strategic docketing plan for consistent services across US offices.
• Establishes uniform docket procedures across US offices and practice groups.
• Oversees and manages the docket budget.
• Coordinates with IT on docket technology tools and vendor updates.
• Provides training for docket staff on docketing software usage.
• Leads regular docket department meetings and reviews procedures with staff.
• Onboards new and lateral hires to review docketing procedures.
• Reviews closed cases to ensure significant events are noted correctly.

Skills

Management

Leadership

Docketing

Process improvement

Education

BA/BS degree

Tools

Docketing systems

Docket software

Job description

Hinshaw & Culbertson LLP in Washington, DC, seeks a Docket Manager to lead the docketing team under the Director of Risk Management. You will supervise staff, set goals, and ensure timely, accurate docketing across US offices. The role requires developing KPI metrics, implementing uniform procedures, coordinating with IT on docket tools, training staff, and coordinating with new hires to maintain high standards of accuracy and efficiency.