Docketing Operations Lead – Law Firm

Hinshaw & Culbertson LLP; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible benefits

401(k) plan

Diversity & inclusion

Job summary

Hinshaw & Culbertson LLP is seeking a Docket Manager to lead the docketing team under the Director of Risk Management. The role focuses on supervision, KPI development, and standardizing docketing practices across all US offices.

You will oversee budgeting, coordinate with IT on docket tools, and train staff on systems to ensure accurate data, timely reporting, and efficient docket operations. Experience in a law firm docket environment is preferred.

Qualifications

• BA/BS degree required for the role.
• Management or supervisory experience, preferably in a law firm or docket department.
• Excellent organizational and time-management skills to meet deadlines.
• Strong interpersonal skills to communicate with all levels of the Firm.
• Experience driving process improvements and data standardization.
• Experience with various docketing systems and legal terminology.

Responsibilities

• Provide day-to-day supervision and guidance to the docketing team.
• Develop, monitor, and report KPIs on accuracy, timeliness, and workload.
• Collaborate to create a strategic docketing plan across US offices.
• Establish uniform docket procedures for all offices and practice groups.
• Oversee and manage the docket budget.
• Coordinate with IT on docket technology tools and vendor updates.
• Provide training on docketing software, data entry, reports, and queries.
• Lead regular docket department meetings and policy discussions.
• Work with new and lateral hires to review docketing procedures.
• Review closed cases to ensure events are properly noted in the system.
• Handle other projects as directed.

Skills

Supervisory experience

Organizational skills

Communication skills

Process improvement

Docketing systems

Education

BA/BS degree

Tools

Docketing software

Job description

Hinshaw & Culbertson LLP is seeking a Docket Manager to lead the docketing team under the Director of Risk Management. The role focuses on supervision, KPI development, and standardizing docketing practices across all US offices.

You will oversee budgeting, coordinate with IT on docket tools, and train staff on systems to ensure accurate data, timely reporting, and efficient docket operations. Experience in a law firm docket environment is preferred.