Docket Manager

Hinshaw & Culbertson; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Hinshaw & Culbertson LLP in the United States is seeking a Docket Manager to lead the docketing team under the Director of Risk Management. You will supervise day-to-day operations, mentor staff, and ensure timely, accurate entry of docket events across all US offices.

The role involves developing KPI dashboards, standardizing procedures, managing the docket budget, coordinating with IT on software tools, and training staff.

Qualifications

• BA/BS required.
• Management or supervisory experience, preferably in a law firm and/or Docket Department.
• Excellent organizational and time-management skills.
• Excellent interpersonal skills with ability to communicate effectively across all levels of the Firm.
• Experience driving process improvements.
• Experience with docketing systems.
• Extensive knowledge of legal terminology, court rules and procedures.

Responsibilities

• Provides day-to-day supervision of and guidance to the docketing team, including evaluation, mentoring, feedback, goal setting, approval of timesheets and PTO requests.
• Develops, monitors, and reports on KPIs related to accuracy, timeliness, workload distribution, and other factors for the docketing team.
• Develops a strategic docketing plan to provide consistent docketing services across all US offices.
• Establishes and implements uniform docket procedures across all US offices and practice groups.
• Oversees and manages the docket budget.
• Coordinates with IT and the Director of Risk Management on selection and implementation of docket technology tools; maintains docketing software tools with vendor updates.
• Provides training for all docket staff on how to use docketing software systems to enter data, run reports, and conduct queries.
• Leads regular docket department meetings to discuss department and firm activities, policies, and best practices.
• Reviews onboarding of new and lateral hires to review firm docketing procedures.
• Reviews closed cases to ensure significant events are properly noted in the docketing system.
• Other projects as directed.

Skills

Leadership

Organization

Communication

Docketing systems

Education

BA/BS degree

Tools

Docket software tools

Job description

Hinshaw & Culbertson LLP is a national law firm with over 500 attorneys across the United States. Founded in 1934 and headquartered in Chicago, we provide sophisticated legal counsel to clients in highly regulated industries, including insurance, financial services, healthcare, and professional services. We also offer strategic business and transactional advice to a wide range of for-profit and nonprofit organizations, including government agencies and educational institutions. Learn more at hinshawlaw.com.

Position Summary

Under the general supervision of Director of Risk Management, the Docket Manager is responsible for managing the activities of the Docket Department. The Docket Manager plays a leadership and coordination role supporting Firm attorneys and staff.

Responsibilities

• Provides day-to-day supervision of and guidance to the docketing team, including evaluation, mentoring, feedback, goal setting, approval of timesheets and PTO requests.
• In collaboration with the Director of Risk Management, develops, monitors, and reports on key performance indicators (KPIs) related to accuracy, timeliness, workload distribution, and other factors for the docketing team.
• Work with Director of Risk Management to develop a strategic docketing plan to provide consistent docketing services across all US offices.
• Establish and implement uniform docket procedures across all US offices and practice groups.
• Oversee and manage the docket budget.
• Manage and coordinate with IT and the Director of Risk Management on selection and implementation of docket technology tools. Responsible for maintaining docketing software tools with vendor updates, changes, and technical issues.
• Provide training for all docket staff on how to use docketing software systems to enter data, run reports, and conduct queries.
• Lead regular docket department meetings to discuss current and future department and firm activities, functions, policies, and best practices.
• Works directly with new and lateral hires to review firm docketing procedures.
• Reviews closed cases to ensure significant events(s) and outcome are properly noted in the docketing system.
• Other projects as directed.

Qualifications

• BA/BS required
• Management or supervisory experience required, preferably in a law firm and/or Docket Department.
• Exceptional organizational skills with keen time management skills to meet deadlines and manage competing priorities.
• Excellent interpersonal skills with an ability to communicate effectively across all levels of the Firm, both internally and externally.
• Experience in driving process and continuous improvements.
• Experience in software implementation and data standardization highly desired.
• Experience with various docketing systems.
• Extensive knowledge of legal terminology, court rules and procedures, and various practice groups.

Why Join Hinshaw?

At Hinshaw, we foster a collaborative and inclusive work culture. We offer competitive compensation, a flexible benefits program, and a generous 401(k) plan. We are committed to diversity, equity, and inclusion, and provide reasonable accommodations for individuals with disabilities. Joining our team means being part of a firm that values innovation and professional growth in its technology operations, all while maintaining a supportive environment that encourages work-life balance and career development.

Equal Opportunity Statement

We are committed to fostering an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are based on business needs, job requirements, and individual qualifications

As an EEO/AA employer, Hinshaw & Culbertson LLP will not discriminate in its employment practices due to an applicant’s age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, protected veteran or disability status or any other factor prohibited by law.