Senior Docker Support Engineer - Platform Troubleshooter

ServiceRocket; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

ServiceRocket, a global tech-enabled services company based in Palo Alto, is seeking an experienced Enterprise Technical Support specialist. You will deliver top-tier support, troubleshoot across the Docker stack, and collaborate with engineering to improve the platform.

Ideal candidates have 3+ years in SaaS support, deep Linux knowledge, and excellent English communication. You will also create help content, join on-call rotations, and responsibly use AI tools in day-to-day operations.

Qualifications

• 3+ years of enterprise technical support experience at a SaaS company.
• Strong Linux knowledge is essential.
• Excellent written and verbal English communication skills.

Responsibilities

• Provide top-tier support and advanced troubleshooting across the Docker stack.
• Collaborate with engineering and product teams to resolve complex issues and improve the platform.
• Create help content, participate in on-call rotations, and use AI tools responsibly.

Skills

Linux

Technical support

Troubleshooting

English communication

Docker

Job description

ServiceRocket, a global tech-enabled services company based in Palo Alto, is seeking an experienced Enterprise Technical Support specialist. You will deliver top-tier support, troubleshoot across the Docker stack, and collaborate with engineering to improve the platform.

Ideal candidates have 3+ years in SaaS support, deep Linux knowledge, and excellent English communication. You will also create help content, join on-call rotations, and responsibly use AI tools in day-to-day operations.