Remote Docker Support Engineer for Enterprise SaaS

Openkrill; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Stock options

Retirement plan/funds saving

Career pathways program

Generous monthly fixed allowances

Generous PTO plus cultural heritage/社区

Job summary

ServiceRocket in Palo Alto, California, seeks an experienced Enterprise Technical Support specialist with a focus on Docker and SaaS platforms. You will troubleshoot, diagnose, and resolve complex issues for global customers, collaborating with Engineering, Knowledge Management, and Product Management to deliver outstanding service.

You will engage in on-call rotations, develop helpful content, and drive improvements to tooling and processes while maintaining strong English communication with

Qualifications

• BA/BS degree in Information Technology or Computing.
• 3+ years enterprise technical support experience at a high-growth SaaS company.
• Experience with Go, Python, or JavaScript is a plus.

Responsibilities

• Deliver top-tier enterprise technical support for Docker and SaaS products.
• Perform advanced troubleshooting across multiple layers of the Docker stack.
• Collaborate with Engineering, Knowledge Management, and Product Management to voice customer feedback.
• Engage in enterprise level customer calls or remote sessions to drive resolution for complex issues.
• Create and audit knowledge base content to improve self-service options.
• Participate in on-call rotations and advocate process improvements for customer satisfaction.

Skills

English communication

Customer-focused

Problem-solving

Education

BA/BS in Information Technology or Computing

Tools

Docker

Kubernetes

Go

Python

JavaScript

Job description

ServiceRocket in Palo Alto, California, seeks an experienced Enterprise Technical Support specialist with a focus on Docker and SaaS platforms. You will troubleshoot, diagnose, and resolve complex issues for global customers, collaborating with Engineering, Knowledge Management, and Product Management to deliver outstanding service.

You will engage in on-call rotations, develop helpful content, and drive improvements to tooling and processes while maintaining strong English communication with