Docker Support Engineer — Remote, Enterprise Troubleshooter

ServiceRocket; United States; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Share the fruit program

Stock options

Health insurance

Retirement plan/funds saving

Career pathways program

Generous monthly fixed allowances

Generous PTO

Job summary

ServiceRocket is seeking a skilled technical support professional to join its Docker team. You will deliver top-tier support for Docker technologies, engage with enterprise customers, and work with Knowledge Management, Engineering, and Product Management to advocate for customers.

You will become an expert in Docker products, troubleshoot complex issues, and contribute to improving tooling, content, and processes while collaborating with global teams.

Qualifications

• 3+ years of enterprise technical support at a high-growth SaaS tech company
• BA/BS in Information Technology, Computing or similar
• Proficiency with Go, Python, or JavaScript
• Experience with Docker products (Engine, Hub, Desktop)
• Extensive experience troubleshooting Docker technologies and SaaS products
• Strong written and verbal English communication
• Familiarity with macOS, Windows, and Linux
• Familiarity with Kubernetes and CI/CD software

Responsibilities

• Deliver top-tier customer support for Docker technologies and products
• Troubleshoot complex platform-level issues across multiple layers
• Collaborate with engineering to identify bugs and resolve issues
• Coordinate with cross-functional teams on collaborative projects
• Engage in enterprise-level customer calls or remote sessions to drive resolution
• Create and improve help content and knowledge base
• Participate in on-call rotations and propose process improvements

Skills

Docker

Kubernetes

CI/CD

Go

Python

JavaScript

English proficiency

Cross-platform (macOS/Windows/Linux)

Education

BA/BS in Information Technology or Computing

Tools

Docker products

Job description

ServiceRocket is seeking a skilled technical support professional to join its Docker team. You will deliver top-tier support for Docker technologies, engage with enterprise customers, and work with Knowledge Management, Engineering, and Product Management to advocate for customers.

You will become an expert in Docker products, troubleshoot complex issues, and contribute to improving tooling, content, and processes while collaborating with global teams.