Docker Support Engineer — Enterprise Cloud & AI Tools

ServiceRocket; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Stock options

PTO

Career growth

Wellness allowances

Job summary

ServiceRocket in Palo Alto, California, seeks an experienced Enterprise Support Engineer focused on Docker and SaaS platforms. You will deliver top-tier customer support, troubleshoot across the Docker stack, and collaborate with Engineering and Product teams.

Candidates bring 3+ years in SaaS support, proficiency in Go/Python/JavaScript, Docker products, Kubernetes, and strong English communication. This role offers hybrid/remote work and a path to grow within a global tech-enabled services

Qualifications

• 3+ years in enterprise SaaS support.
• BA/BS in IT, Computing, or similar.
• Experience with Go, Python, or JavaScript.
• Experience with Docker products.
• Familiarity with Kubernetes and CI/CD.

Responsibilities

• Deliver top-tier Docker customer support.
• Troubleshoot across multiple Docker layers and products.
• Resolve complex platform issues with engineering.
• Engage with customers via calls or remote sessions.
• Collaborate with Knowledge Management, Engineering, and PM.

Skills

Go

Python

JavaScript

Docker

Kubernetes

CI/CD

English proficiency

macOS familiarity

Linux familiarity

Education

BA/BS in IT or Computing

Tools

Docker Engine

Docker Hub

Job description

ServiceRocket in Palo Alto, California, seeks an experienced Enterprise Support Engineer focused on Docker and SaaS platforms. You will deliver top-tier customer support, troubleshoot across the Docker stack, and collaborate with Engineering and Product teams.

Candidates bring 3+ years in SaaS support, proficiency in Go/Python/JavaScript, Docker products, Kubernetes, and strong English communication. This role offers hybrid/remote work and a path to grow within a global tech-enabled services