Docker Support Engineer (Afternoon shift) (Fully Remote)

ServiceRocket; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

ServiceRocket, a global tech-enabled services company based in Palo Alto, is seeking an experienced Enterprise Technical Support specialist. You will deliver top-tier support, troubleshoot across the Docker stack, and collaborate with engineering to improve the platform.

Ideal candidates have 3+ years in SaaS support, deep Linux knowledge, and excellent English communication. You will also create help content, join on-call rotations, and responsibly use AI tools in day-to-day operations.

Qualifications

• 3+ years of enterprise technical support experience at a SaaS company.
• Strong Linux knowledge is essential.
• Excellent written and verbal English communication skills.

Responsibilities

• Provide top-tier support and advanced troubleshooting across the Docker stack.
• Collaborate with engineering and product teams to resolve complex issues and improve the platform.
• Create help content, participate in on-call rotations, and use AI tools responsibly.

Skills

Linux

Technical support

Troubleshooting

English communication

Docker

Job description

• Global tech-enabled services company headquartered in Palo Alto, CA, accelerating growth for 20+ years.
• Recognized as Atlassian Partner of the Year 2024-2025 with a 4.7 Glassdoor rating.

Role responsibilities:

• Deliver top-tier support and apply advanced troubleshooting across the Docker stack.
• Collaborate with engineering and product teams to resolve complex issues and improve the platform.
• Create help content, participate in on-call rotations, and use AI tools responsibly.

Ideal background:

• 3+ years of enterprise technical support at a SaaS company, with deep Linux knowledge.
• Strong written and verbal English communication skills.

ServiceRocket

ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, focused on accelerating growth through technology solutions and strategic partnerships. With over 20 years of experience, it fosters an inclusive, fun-loving culture and holds a 4.7 Glassdoor rating.