Senior Dispatcher - Roadside Support Lead

AAA Hoosier; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

Free AAA Plus Membership

401k w/ company match

HSA dollars

Job summary

AAA Hoosier is seeking a Senior Dispatcher to serve as a subject-matter expert in the Dispatch Department, aiding members and peers with roadside service needs. You will help ensure the Emergency Road Service functions run efficiently while delivering excellent customer service.

Ideal candidates have a high school diploma or GED and 6–12 months of related experience. Training and growth opportunities are offered, with competitive benefits and a strong team culture.

Qualifications

• Six to twelve months related experience and/or training.
• Thorough knowledge of Dispatcher functions or supervising others is a plus.

Responsibilities

• Support members through contact center channels following MSCC and HMC standards.
• Receive and process service requests from members and the Roadside Assistance Program.
• Monitor daily operations to ensure performance metrics are met and report findings to management.
• Assist staff in resolving member issues and escalated calls using available resources.
• Promote AAA Hoosier Motor Club programs and membership benefits.

Skills

Customer service

Dispatcher basics

Education

High school diploma or GED

Job description

AAA Hoosier is seeking a Senior Dispatcher to serve as a subject-matter expert in the Dispatch Department, aiding members and peers with roadside service needs. You will help ensure the Emergency Road Service functions run efficiently while delivering excellent customer service.

Ideal candidates have a high school diploma or GED and 6–12 months of related experience. Training and growth opportunities are offered, with competitive benefits and a strong team culture.