Senior Dispatcher: Delivery Operations Leader

Paycom - ATS; Michigan; On-site; USD 45,000 - 65,000; Full time

Job summary

Paycom - ATS in United States, Michigan, is seeking a dispatch coordinator to manage drivers and customer deliveries, track equipment, and oversee daily operations. The role includes coordinating with shippers and 3PLs, mentoring dispatch staff, and ensuring timely communication across teams.

The ideal candidate has a minimum 3 years of dispatching experience, strong conflict resolution, and proficiency with Word and Excel. On-site work, safety, and quality focus are required.

Qualifications

• High school diploma or equivalent; Bachelor Degree preferred
• Minimum 3 years of dispatching experience
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills
• Knowledge and ability to use Word and Excel

Responsibilities

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Lead and mentor dispatching staff
• Plan deliveries to inventory-managed retail gas outlets
• Communicate with shippers and 3PLs
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders and communication between team members
• Monitor web portals and input necessary information
• Daily tracking of all chemical trailers
• Divide dispatch responsibilities with other team members

Skills

Dispatch coordination

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

TMW Dispatch system

Microsoft Word

Microsoft Excel

Job description

Paycom - ATS in United States, Michigan, is seeking a dispatch coordinator to manage drivers and customer deliveries, track equipment, and oversee daily operations. The role includes coordinating with shippers and 3PLs, mentoring dispatch staff, and ensuring timely communication across teams.

The ideal candidate has a minimum 3 years of dispatching experience, strong conflict resolution, and proficiency with Word and Excel. On-site work, safety, and quality focus are required.