Senior Dispatch Supervisor, EMS Communications Center

Priority OnDemand, LLC; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Priority OnDemand, LLC is seeking a Dispatch Supervisor to oversee all dispatching personnel within the communications center in Phoenix, AZ. The role includes directing calls for transport, broadcasting assignments to transport crews, and ensuring accurate data entry and communication with management and healthcare facilities.

Responsibilities include maintaining system readiness, coordinating with field supervisors, and upholding HIPAA privacy and security standards while leading by example

Qualifications

• Experience supervising dispatch or call-taker staff.
• Ability to lead, coach, train dispatch personnel and use corrective action when needed.

Responsibilities

• Oversee dispatch staff and the dispatch center operations.
• Ensure readiness of dispatch equipment (CAD, phone, radio, and computer systems) at the start of each shift.
• Maintain security of company property and dispatch facilities.
• Monitor and manage daily unit deployments and system status postings.
• Coordinate with field supervisors and managers to ensure adequate staffing and vehicle readiness.
• Provide guidance on policies, procedures, and compliance, and model professional conduct.

Job description

Priority OnDemand, LLC is seeking a Dispatch Supervisor to oversee all dispatching personnel within the communications center in Phoenix, AZ. The role includes directing calls for transport, broadcasting assignments to transport crews, and ensuring accurate data entry and communication with management and healthcare facilities.

Responsibilities include maintaining system readiness, coordinating with field supervisors, and upholding HIPAA privacy and security standards while leading by example