Senior Disaster Case Manager & Field Team Lead

Lemoine Company; Baton Rouge (LA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Great Place to Work Certified

Job summary

The Lemoine Company is hiring a Lead Disaster Case Manager in Louisiana to support disaster case management for individuals and families affected by Tropical Storm Arthur. This senior role oversees a team of case managers, mentors staff, and ensures timely, accurate intake and documentation while coordinating with local partners.

Responsibilities include supervising team operations, reviewing files for quality and compliance, and maintaining privacy standards.

Qualifications

• Bachelor's degree in social work, human services, or a related field.
• Four+ years in case management, including disaster or crisis cases.
• At least one year in a supervisory role.
• Knowledge of disaster recovery planning, quality assurance, and confidentiality requirements.
• Willingness to travel daily within the parish(es).

Responsibilities

• Supervise Disaster Case Management team activities, scheduling, and workload.
• Review case files for accuracy, completeness, and compliance before closure.
• Mentor and support Disaster Case Managers through guidance and field shadowing.
• Oversee intake documentation for completeness and accuracy.
• Flag quality concerns and escalate to supervisor as needed.
• Address QA findings and track corrective actions to completion.
• Help onboard and train new case managers on procedures.
• Provide caseload and progress information for program reporting.
• Coordinate with local agencies to connect households with resources.
• Be the team contact when the supervisor is unavailable.
• Ensure privacy and confidentiality requirements are followed.

Skills

Disaster case management

Supervisory experience

Bilingual (Spanish/French/Creole)

Travel readiness

Confidentiality

Education

Bachelor's degree in social work or related field

Job description

Baton Rouge, United States | Posted on 10/21/2026

Summary: LEMOINE is hiring a Lead Disaster Case Manager to support Disaster Case Management services for individuals and families impacted by Tropical Storm Arthur in Louisiana. The Lead Disaster Case Manager serves as the team's senior caseworker and mentor. This person manages complex cases, supports the quality of intake and case documentation, and ensures the Disaster Case Managers deliver timely and accurate assistance to clients.

Location: Louisiana including but not limited to Avoyelles Parish and surrounding areas

Travel: Frequent travel is required (75%-90%). This role involves daily travel within the assigned parish. You will use your own vehicle and mileage will be reimbursed.

Duties and Responsibilities:

• Assist with the supervision of the Disaster Case Management team, including scheduling, case load assignment, and performance management.
  
• Assist with the supervision of the review of case files for accuracy, completeness, and compliance with program and contract requirements before cases move forward or close.
  
• Mentor and support Disaster Case Managers through day-to-day guidance, case consultations and field shadowing.
  
• Review and intake early case documentation for completeness and accuracy, and help case managers correct issues before cases move forward.
  
• Flag quality concerns, compliance risks, and cases that need a supervisor's decision to the Disaster Case Management Supervisor.
  
• Address quality issues found in case reviews or QA sampling, and track corrective actions through completion.
  
• Help onboard and train new case managers on program procedures and documentation.
  
• Assist with providing caseload and case-progress information for program reporting.
  
• Coordinate with local agencies, and community partners to connect impacted households with resources.
  
• Serve as the team's point of contact when the supervisor is unavailable.
  
• Follow and ensure the team follows all privacy and confidentiality requirements.
• Performs other job related duties as assigned.

Qualifications, Knowledge, Skills and Abilities: A Bachelor's degree in social work, human services, or a related field is required. A minimum of four years in case management experience, including disaster or crisis case management is required. A minimum of one year in a supervisory role is required. Knowledge in disaster recovery planning, quality assurance, unment-needs assessments, and confidentiality requirements is highly preferred.

• Knowledge of FEMA Individual Assistance and other needs assistance programs is highly preferred.
  
• Completion of Privacy Act and Confidentiality Training is highly preferred.
  
• A valid driver's license, reliable transportation and valid auto insurance are required.
  
• Ability to travel daily within the assigned parish(es) is required.
  
• Must be able to pass a background check and a motor vehicle record check.
  
• Bilingual fluency in Spanish, French, Haitian Creole or other languages is highly preferred.
  

ABOUT US

LEMOINE is a Great Place to Work ® Certified Company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status or disability status.

ABOUT US

LEMOINE is aGreat Place to Work® Certified Company. From the office to the jobsite, our team is comprised of smart, ambitious, motivated, and fun professionals. Join us in the pursuit of excellence.

LEMOINE isan equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.