Disaster Recovery Case Aide - Intake & Support

Lemoine Company; Savannah, Northern (GA, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

The Workforce Group, a LEMOINE company, is seeking compassionate, organized Case Management Aides for the Georgia Housing Recovery & Rehousing Program in Savannah. You will assist onsite Case Managers with applicant intake, document collection, and data entry while maintaining confidentiality and a professional demeanor.

Ideal candidates have a high school diploma and strong communication skills, with a willingness to work flexible hours during active deployments.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative support, customer service, or human services preferred.
• Strong communication, attention to detail, and compassion for disaster-impacted communities.
• Ability to handle sensitive information with confidentiality.
• Willing to work flexible hours including weekends/evenings during deployments.

Responsibilities

• Assist Case Managers with in-person intake and eligibility screening by preparing and organizing intake forms and materials.
• Collect and review applicant documentation for accuracy and completeness.
• Enter data into case management systems and maintain confidential records.
• Respond to applicant questions and provide clear, respectful communication about the next steps in the process.
• Support the coordination of daily operations at field offices and recovery sites.
• Help schedule appointments and track applicant progress through the placement process.
• Collaborate with Case Managers, site leads, and local partners to ensure efficient service delivery.
• Identify and elevate concerns or issues to appropriate team members for resolution.
• Maintain professionalism and empathy while working in high-stress, fast-paced environments.
• Perform other job-related duties as assigned.

Skills

Administrative support

Customer service

Data entry

Communication skills

Bilingual (plus)

Education

High school diploma

Tools

Microsoft Office

Data entry systems

Job description

The Workforce Group, a LEMOINE company, is seeking compassionate, organized Case Management Aides for the Georgia Housing Recovery & Rehousing Program in Savannah. You will assist onsite Case Managers with applicant intake, document collection, and data entry while maintaining confidentiality and a professional demeanor.

Ideal candidates have a high school diploma and strong communication skills, with a willingness to work flexible hours during active deployments.