Disaster Case Management Supervisor

Lemoine Company; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

LEMOINE is hiring a Disaster Case Management Supervisor to support Disaster Case Management services for individuals and families impacted by Tropical Storm Arthur in Louisiana. The role will lead a disaster case management team by reviewing case files for quality and compliance, ensuring clients receive timely, accurate assistance with their applications.

The position requires a Bachelor's degree in social work or related field, at least five years in case management with two years in a

Qualifications

• Bachelor's degree in social work, human services, or related field is required.
• Five years in case management experience, including two years in a supervisory role.
• Knowledge in disaster recovery planning, quality assurance, unment-needs assessments, and confidentiality requirements.

Responsibilities

• Supervise a team of Disaster Case Managers and a Lead Disaster Case Manager, including scheduling, caseload assignment, and performance management.
• Review case files for accuracy, completeness, and compliance with program requirements.
• Approve client recovery plans and unmet-needs assessments.
• Collaborate with Lead Disaster Case Manager on complex cases and make final decisions as needed.
• Address quality issues and track corrective actions through completion.
• Provide caseload and progress information for program reporting.
• Coordinate with GOHSEP, FEMA, local agencies, and partners to connect households with resources.
• Ensure privacy and confidentiality requirements are followed.
• Oversee onboarding and training of case managers on procedures and documentation standards.

Skills

Supervisory experience

Case management

Disaster recovery planning

Quality assurance

Confidentiality

Bilingual (Spanish, French, HaitianCre

Education

Bachelor's degree in social work / related field

Job description

Summary

LEMOINE is hiring a Disaster Case Management Supervisor to support Disaster Case Management services for individuals and families impacted by Tropical Storm Arthur in Louisiana. The Disaster Case Management Supervisor will lead a disaster case management team by reviewing case files for quality and compliance ensuring clients receive timely, accurate assistance with their applications.

Location

Louisiana including but not limited to Avoyelles Parish and surrounding areas

Travel

Frequent travel is required (75%-90%). This role involves daily travel within the assigned parish. You will use your own vehicle and mileage will be reimbursed.

Duties and Responsibilities

• Supervise a team of Disaster Case Managers and a Lead Disaster Case Manager, including scheduling, case load assignment, and performance management.
• Supervise the review of case files for accuracy, completeness, and compliance with program and contract requirements before cases move forward or close.
• Approve client recovery plans and unment-needs assessments.
• Work with the Lead Disaster Case Manager on complex or escalated cases, and make the final decisions as needed.
• Address quality issues found in case reviews or QA sampling, and track corrective actions through completion.
• Provide caseload and case-progress information for program reporting.
• Coordination with GOHSEP, FEMA, local agencies, and community partners to connect impacted households with resources.
• Ensure the team follows all privacy and confidentiality requirements.
• Oversee and implement the onboarding and training of case managers on program procedures and documentation standards.
• Performs other job related duties as assigned.

Qualifications, Knowledge, Skills and Abilities

A Bachelor's degree in social work, human services, or a related field is required. A minimum of five years in case management experience, including two years in a supervisory role is required. Knowledge in disaster recovery planning, quality assurance, unment-needs assessments, and confidentiality requirements is required.

• Knowledge of FEMA Individual Assistance and other needs assistance programs is highly preferred.
• Completion of Privacy Act and Confidentiality Training is highly preferred.
• A valid driver's license, reliable transportation and valid auto insurance are required.
• Ability to travel daily within the assigned parish(es) is required.
• Must be able to pass a background check and a motor vehicle record check.
• Bilingual fluency in Spanish, French, Haitian Creole or other languages is highly preferred.

About Us

LEMOINE is a Great Place to Work® Certified Company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status or disability status.

LEMOINE is a Great Place to Work® Certified Company. From the office to the jobsite, our team is comprised of smart, ambitious, motivated, and fun professionals. Join us in the pursuit of excellence.

LEMOINE isan equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.