Case Manager I - Housing Assistance

Lemoine Company; Baton Rouge (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Lemoine Company is seeking a dedicated professional in Baton Rouge, LA to perform in-person intake and eligibility assessments for individuals and households affected by housing programs. You will collect documentation, verify eligibility, and provide confidential case management support to help clients navigate placement steps.

Applicants should have a relevant degree and prior housing program or disaster response experience, with a strong emphasis on confidentiality and teamwork.

Qualifications

• Requires degree in social/human services or emergency management, plus prior experience in case management, disaster response, or housing programs.
• Knowledge of FEMA Individual Assistance, NFIP and other housing programs is highly preferred.
• Strong ability to handle sensitive information with confidentiality and integrity.

Responsibilities

• Conduct in-person intake and eligibility assessments for impacted individuals and households.
• Support applicants through housing placement by collecting documents and verifying program eligibility.
• Provide case management services and maintain confidential records per program guidelines.
• Collaborate with program leads, site supervisors, and local partners to ensure consistent service delivery.
• Assist with logistical coordination and inform applicants of next steps.
• Identify and escalate concerns or complex cases to program leadership for resolution.
• Maintain professionalism and empathy in high-stress environments.
• Perform other job-related duties as assigned.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

Associate or Bachelor’s degree in social services, human services, emergency management, or a related field

Job description

Baton Rouge, United States | Posted on 10/22/2026

Duties and Responsibilities:

• Conductin-person intake and eligibility assessments forimpacted individuals and households.
  
• Supportapplicants through the housing placement process bycollecting documentation and verifyingprogram eligibility.
  
• Provide casemanagement services and maintain accurate and confidentialrecords in accordance with program guidelines.
  
• Collaboratewith program leads, site supervisors, and localpartners to ensure consistent servicedelivery.
  
• Assist withlogistical coordination and ensure applicants areinformed of next steps.
  
• Identify andescalate any concerns or complex cases to program leadershipfor resolution.
  
• Maintainprofessionalism and empathy while working in high-stress,fast-paced environments.
  
• Perform otherjob-related duties as assigned.
  

Qualifications, Knowledge, Skills, and Abilities:

Associate orBachelor’s degree in social services, human services, emergencymanagement, or a related field is required. Prior experience incase management, disaster response, or housing programs is required.

• Knoweledge of FEMA Individual Assistance, National Flood Insurance Program (NFIP) & other housing assistance programs is highly preferred.
  
• Stronginterpersonal, organizational, and communicationskills.
  
• Ability tohandle sensitive information with confidentialityand integrity.
  
• Must be ableto work independently while contributing toa team-based environment.
  
• A valid driver's license, reliable transportation and valid auto insurance are required.
  
• Must be able to pass a background check and a motor vehicle record check.
  
• Bilingualskills are a plus.

ABOUTUS

LEMOINE is a GreatPlace to Work® Certified company. We area team of dedicated professionals that pull togetherto meet the needs of communities partnering withfederal, state, and local governments.

We arean equal opportunity/affirmative action employer.All qualified applicants will receive considerationwithout regard to race, color, sex, national origin, age,protected veteran status, or disability status.

ABOUT US

LEMOINE is a Great Place to Work® Certified Company. From the office to the jobsite, our team is comprised of smart, ambitious, motivated, and fun professionals. Join us in the pursuit of excellence.

LEMOINE isan equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.