Senior Director, Tech Account Delivery (Remote)

*US AMR-Jones Lang LaSalle Americas, Inc.; United States; Remote; USD 145,000 - 180,000; Full time

Benefits offered by this job

401(k) with matching

Medical, Dental & Vision

Paid parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle (JLL) is seeking a Service Delivery Manager for the WD Technology Enablement team to ensure high-quality IT services for a financial services client. You will lead incident, problem, and change management, maintain executive-facing communications, and drive continuous improvement across platform operations.

You will manage relationships with client stakeholders, vendors, and internal teams, ensuring security, compliance, and operational excellence while mentoring junior staff

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT service management or a related role.
• Strong understanding of IT service management principles (ITIL v4).
• Experience in managing incident, problem, and change management processes.
• Proficiency in managing account relationships, vendor relationships, SLAs, and service contracts.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build and maintain strong relationships with stakeholders at all levels.
• Demonstrated executive presence, with experience presenting to and influencing senior client stakeholders.
• Experience with project management methodologies.
• Familiarity with service management tools and technologies.

Responsibilities

• Ensure the delivery of high-quality IT services with SLAs and standards.
• Build and maintain relationships with client stakeholders and account leadership.
• Develop and lead incident, problem, and change management processes.
• Collaborate with internal teams, clients, and vendors for service delivery.
• Prepare regular reports on service performance and improvements.
• Mentor Technology Operations Specialists and support their development.
• Maintain compliance with security, privacy, and regulatory requirements.

Skills

IT service management

ITIL v4

Vendor management

Executive engagement

Incident management

Change management

Communication skills

Education

Bachelor's degree in IT / CS

Tools

ITSM tools

Job description

Jones Lang LaSalle (JLL) is seeking a Service Delivery Manager for the WD Technology Enablement team to ensure high-quality IT services for a financial services client. You will lead incident, problem, and change management, maintain executive-facing communications, and drive continuous improvement across platform operations.

You will manage relationships with client stakeholders, vendors, and internal teams, ensuring security, compliance, and operational excellence while mentoring junior staff