Senior Director, Student Billing & Accounts

Springfield College; Springfield (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Springfield College invites an experienced Director of Student Accounts to take the helm of the Bursar’s Office in the Springfield campus. This role leads billing, accounts receivable, and student loan operations, ensuring accuracy and compliance with Title IV and college policies.

The successful candidate will manage a team of five, develop policy, train staff, and collaborate with other departments to improve processes.

Qualifications

• Bachelor’s degree required in Business Administration, Accounting or related field; and 5+ years experience.
• Master’s degree preferred.
• Experience in higher education strongly preferred.
• Supervising experience required.
• Knowledge of GAAP and understanding of federal/state regulations related to Student Accounts.

Responsibilities

• Manage the daily operations of the College’s Bursar’s Office, including billing and accounts receivable functions.
• Provide direct oversight of student and non-student billing, receipt and recording of payments, third-party billing, collections, and student loan program.
• Develop policies and procedures to ensure compliance with federal and state regulations and college policies; train staff as needed.
• Identify operational efficiencies and leverage technology to streamline processes.
• Oversee student billing systems and ensure accuracy of billing rates in the ERP; approve adjustments and entries.
• Collaborate with other student administrative departments on billing requirements and timelines.
• Oversee the student refund process to ensure Title IV compliance.
• Foster a customer-service oriented team with training and support for staff.
• Supervise five staff with designated areas such as cashiering, third-party billing, collections, and student health insurance.
• Oversee communications from the Student Accounts Office (billing, past-due balances, collections, notices, website updates, handbook updates).
• Develop and implement accurate financial reporting and reconciliation activities (including 1098-T), monthly reconciliations, and audit work-papers; perform data analysis as needed.

Skills

Customer service

Communication

Leadership

Attention to detail

Organization

Education

Bachelor’s degree in Business Administration, Accounting or related field

Tools

Microsoft Excel

Microsoft Office

ERP system

Job description

Springfield College invites an experienced Director of Student Accounts to take the helm of the Bursar’s Office in the Springfield campus. This role leads billing, accounts receivable, and student loan operations, ensuring accuracy and compliance with Title IV and college policies.

The successful candidate will manage a team of five, develop policy, train staff, and collaborate with other departments to improve processes.