Senior Director, Strategic Partnerships — Hybrid + Annual Bonus

Midwest Startups; Illinois; Hybrid; USD 132,000 - 197,000; Full time

Benefits offered by this job

Parts Town Pride

Annual bonus program

Hybrid work schedule

Team member appreciation events and 1

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health, dental and vision insurance, 4

Job summary

Parts Town is seeking a Senior Director, Customer Partnerships to lead a portfolio of national strategic partnerships and drive profitable growth. You’ll cultivate trusted relationships with customer executives, align cross-functional teams, and develop plans that deliver measurable value for both the customer and Parts Town.

This role requires a strategic thinker with executive presence, excellent communication, and accountability for commitments, results, and the overall customer experience.

Qualifications

• 10+ years of progressive experience in fast-paced, high-growth sales or customer partnerships.
• Proven track record leading and growing large national partnerships with meaningful, profitable results.
• Ability to earn trust with senior executives and stakeholders through listening, clear communication, following through, and acting on commitments.
• Strategic thinker who translates customer insights into focused business plans and priorities.
• Ownership mindset with accountability to manage complex commitments on time.
• Strong executive presence with relationship-building, negotiation, and presentation skills.
• Fluent in English; willing to travel up to 30%.

Responsibilities

• Lead a portfolio of national strategic partnerships with accountability for health, experience, growth, and results.
• Build deep, trusted relationships with customer executives and stakeholders at all levels.
• Develop and execute strategic partnership plans to expand value and growth.
• Deliver annual sales, margin, and contribution targets while prioritizing customers.
• Identify new partnerships aligning with growth strategy.
• Collaborate with cross-functional teams to deliver customer-centric solutions.
• Translate customer insights into proactive recommendations and actions.

Skills

Executive presence

Relationship building

Negotiation

Strategic thinking

Communication

Travel readiness

Job description

Parts Town is seeking a Senior Director, Customer Partnerships to lead a portfolio of national strategic partnerships and drive profitable growth. You’ll cultivate trusted relationships with customer executives, align cross-functional teams, and develop plans that deliver measurable value for both the customer and Parts Town.

This role requires a strategic thinker with executive presence, excellent communication, and accountability for commitments, results, and the overall customer experience.