Senior Director, Strategic Accounts — Customer Success

Quorum Software; Houston (TX); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Quorum Software in Houston is seeking a Senior Director, Customer Success for a global strategic account. You will own the end-to-end customer success strategy, retention and growth across a multi-year value roadmap, coordinating a cross-functional team and reporting to executive leadership.

This hybrid role requires a strong track record in enterprise software, executive relationship management, and a hands-on approach to onsite engagements at the Houston campus.

Qualifications

• 10+ years in Customer Success, Account Management, or related enterprise software roles with leadership experience.
• Proven ownership of a strategic or global account with multi-year value delivery.
• Strong ability to drive renewal and expansion across complex organizations.

Responsibilities

• Own the end-to-end customer success strategy, multi-year value roadmap, and executive sponsorship.
• Lead retention, growth, renewals, cross-sell, and win-back initiatives in partnership with Sales.
• Own account health monitoring, risk assessment, and executive-level reporting to Quorum leadership.

Skills

Executive leadership

Strategic account management

Cross-functional leadership

Renewals expertise

Executive communication

Education

Bachelor's degree

Job description

Quorum Software in Houston is seeking a Senior Director, Customer Success for a global strategic account. You will own the end-to-end customer success strategy, retention and growth across a multi-year value roadmap, coordinating a cross-functional team and reporting to executive leadership.

This hybrid role requires a strong track record in enterprise software, executive relationship management, and a hands-on approach to onsite engagements at the Houston campus.