Customer Success Platform Enablement Manager

Quorum Software; Houston (TX); Hybrid; USD 101,000 - 134,000; Full time

Job summary

Quorum Software in Houston (hybrid) or US Remote is seeking a Manager, Customer Success Enablement to lead the design, deployment, and ongoing optimization of the Customer Success Platform (CSP). You will ensure seamless integration with Salesforce and analytics tools, enabling visibility, automation, and scalable workflows across the customer lifecycle.

The role covers data, process design, and cross‑functional collaboration.

Qualifications

• 7+ years in Customer Success Operations, RevOps, or related SaaS operations.
• Experience deploying or managing a CSP such as Gainsight, Totango, Catalyst, Planhat, or ChurnZero.
• Strong understanding of SaaS retention metrics, customer journey design, and digital success strategies.
• Advanced Excel and Salesforce skills; experience with BI tools preferred (e.g., Tableau, Looker, Power BI).
• Excellent communication and stakeholder management skills.
• Strategic, analytical, and execution-oriented mindset with the ability to operate in a fast-paced environment.

Responsibilities

• Lead CSP deployment, configuration, and management aligned with customer journey stages and success workflows.
• Partner with IT, RevOps, and CS leadership to integrate CSP with Salesforce, product usage data, billing, and support tools.
• Manage data hygiene, user access, governance, and reporting across the CSP environment.
• Establish standardized playbooks, triggers, and automation for proactive engagement and renewals forecasting.
• Lead vendor relationship management, including platform roadmap reviews, release testing, and enhancement prioritization.
• Collaborate with Marketing, Product, and Support to close the loop on customer feedback, product adoption, and sentiment insights.

Skills

Customer Success Operations

RevOps

SaaS operations

Stakeholder management

Analytical mindset

Tools

Gainsight

Totango

Catalyst

Planhat

ChurnZero

Job description

Quorum Software in Houston (hybrid) or US Remote is seeking a Manager, Customer Success Enablement to lead the design, deployment, and ongoing optimization of the Customer Success Platform (CSP). You will ensure seamless integration with Salesforce and analytics tools, enabling visibility, automation, and scalable workflows across the customer lifecycle.

The role covers data, process design, and cross‑functional collaboration.