Senior Director, Americas Support Lead — Hybrid

Quorum Software; Houston (TX); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Quorum Software in Houston, TX seeks a Senior Director, Americas Support Lead to oversee customer support operations across the Americas with a focus on strategic alignment with global initiatives. The role emphasizes workforce transformation through AI, strengthening operational excellence, and delivering data-driven insights to executives.

You will lead multi-tier teams across product, engineering, and customer success, while shaping regional roadmaps.

Qualifications

• 12+ years in customer support or customer success.
• 5+ years in a leadership role with experience managing managers.
• Proven ability to lead global/regional multi-team support organizations.

Responsibilities

• Oversee day-to-day support operations across the Americas.
• Collaborate with Engineering, Product, and cross-functional leadership.
• Lead multi-tier support management teams and develop talent.

Skills

Leadership

Strategic thinking

Data-driven

Cross-functional

AI adoption

Change management

Tools

Salesforce

Job description

Quorum Software in Houston, TX seeks a Senior Director, Americas Support Lead to oversee customer support operations across the Americas with a focus on strategic alignment with global initiatives. The role emphasizes workforce transformation through AI, strengthening operational excellence, and delivering data-driven insights to executives.

You will lead multi-tier teams across product, engineering, and customer success, while shaping regional roadmaps.