Senior Director, Strategic Accounts — Customer Success

Quorum Business Solutions; Houston (TX); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Quorum Software, headquartered in Houston, seeks a Senior Director of Customer Success for strategic accounts. This role leads end-to-end success strategy for a major global account, spanning multi-product portfolios across upstream, measurement, land, planning and logistics.

You will own retention, drive expansion and cross-sell with Sales, and partner with executive stakeholders to deliver multi-year value while guiding cross-functional teams including Product, Services and Support.

Qualifications

• Bachelor's degree required.
• 12+ years in Customer Success or related enterprise software roles, 5+ years in senior leadership.
• Proven ownership of strategic or global accounts with multi-year retention accountability.

Responsibilities

• Lead end-to-end customer success strategy for the major account.
• Own gross retention and renewal strategy in partnership with Sales and Renewals.
• Co-own account growth plan with Sales for expansion, cross-sell, and win-back.
• Manage executive-level governance, relationships, and health reporting.
• Direct cross-functional account team to deliver a unified account plan.

Skills

Executive leadership

Strategic account management

Customer success

SaaS

Education

Bachelor's degree

Job description

Quorum Software, headquartered in Houston, seeks a Senior Director of Customer Success for strategic accounts. This role leads end-to-end success strategy for a major global account, spanning multi-product portfolios across upstream, measurement, land, planning and logistics.

You will own retention, drive expansion and cross-sell with Sales, and partner with executive stakeholders to deliver multi-year value while guiding cross-functional teams including Product, Services and Support.