Customer Success Platform Lead

Quorum Business Solutions; Houston (TX); Hybrid; USD 101,000 - 134,000; Full time

Benefits offered by this job

Remote work options

Bi-weekly direct deposit

Job summary

Quorum Software in Houston seeks a Manager of Customer Success Enablement to drive CSP deployment, governance, and seamless CRM integration across the customer lifecycle.

The role requires 7+ years in CS Ops, experience with CSP tools (Gainsight, Totango, Planhat, ChurnZero), strong Excel and Salesforce skills, and collaboration with IT, RevOps, and Finance.

Hybrid in Houston or US remote with travel; salary $100,700–$134,200, with bi-weekly direct deposit.

Qualifications

• 7+ years in Customer Success Operations, RevOps, or related SaaS operations role.
• Proven experience deploying or managing CSPs such as Gainsight, Totango, Catalyst, Planhat, or ChurnZero.
• Strong understanding of SaaS retention metrics, customer journey design, and digital success strategies.
• Advanced Excel and Salesforce skills; BI tools preferred (Tableau/Power BI).
• Excellent communication and stakeholder management skills.

Responsibilities

• Platform Ownership: design, deploy, and administer the CSP; align with customer journey stages and success workflows.
• Integrate CSP with Salesforce or other CRMs, product usage data, billing, and support tools.
• Manage data hygiene, access controls, governance, and reporting across CSP.
• Establish standardized playbooks, triggers, and automation for proactive engagement and renewals forecasting.
• Vendor relationship management: roadmap reviews, release testing, and prioritization.

Skills

Customer Success Ops

SaaS metrics understanding

Excel

Salesforce

Stakeholder management

Tools

Gainsight

Totango

Catalyst

Planhat

ChurnZero

Job description

Quorum Software in Houston seeks a Manager of Customer Success Enablement to drive CSP deployment, governance, and seamless CRM integration across the customer lifecycle.

The role requires 7+ years in CS Ops, experience with CSP tools (Gainsight, Totango, Planhat, ChurnZero), strong Excel and Salesforce skills, and collaboration with IT, RevOps, and Finance.

Hybrid in Houston or US remote with travel; salary $100,700–$134,200, with bi-weekly direct deposit.