Senior Director, Property Operations & Strategy

Akam Associates Inc.; City of Rochester (NY); On-site; USD 175,000 - 200,000; Full time

Job summary

AKAM seeks a VP, Management Operations to provide leadership and oversight for a portfolio of residential condominium and cooperative properties in New York. You will ensure operational excellence, financial performance, and client satisfaction while supporting the SVP of Property Management, supervising staff, and serving as the primary contact for Boards, ownership groups, and residents.

The role requires a strong background in property management, financial acumen, and leadership, with a

Qualifications

• Bachelor’s degree in Business Administration, Real Estate, or related field; advanced degree preferred.
• Minimum 7–10 years of experience in residential property management, with at least 3 years in a leadership role.
• Professional designations such as ARM, CMCA, or CPM preferred, real estate license a plus.

Responsibilities

• Oversee daily management and operations of assigned properties, ensuring compliance with all federal, state, and local regulations.
• Monitor preventive maintenance, capital projects, and building operations to ensure efficiency and safety.
• Ensure all properties meet service standards for presentation, safety, and resident satisfaction.
• Implement and maintain Standard Operating Procedures (SOPs) across properties.
• Conduct regular check-ins with property managers, staff, and clients.
• Assist in the preparation and management of annual operating and capital budgets for assigned properties.
• Monitor financial performance, including revenue, expenses, and reserve funding, ensuring alignment with budget goals.
• Provide financial reporting and variance analysis to the SVP for review and presentation to Boards and ownership.
• Serve as a key liaison to Boards of Directors and ownership groups, attending meetings as needed.
• Respond to board inquiries, provide operational guidance, and offer recommendations on capital improvements and operational decisions.
• Build strong, professional relationships with clients and residents, ensuring timely communication and issue resolution.
• Supervise and mentor property management staff, fostering a culture of accountability and high performance.
• Support recruitment, onboarding, and training of new staff members.
• Provide feedback, performance evaluations, and professional development opportunities for direct reports.
• Ensure compliance with company policies, procedures, and industry best practices.
• Support implementation of corporate initiatives, technology systems, and partner programs.
• Collaborate with Finance, HR, Legal, and other departments on cross-functional projects and reporting.

Skills

Financial management

Operational leadership

Team management

Communication

Client relationships

Real estate license

Education

Bachelor’s degree in Business Administration, Real Estate, or related field

Advanced degree preferred

Job description

AKAM seeks a VP, Management Operations to provide leadership and oversight for a portfolio of residential condominium and cooperative properties in New York. You will ensure operational excellence, financial performance, and client satisfaction while supporting the SVP of Property Management, supervising staff, and serving as the primary contact for Boards, ownership groups, and residents.

The role requires a strong background in property management, financial acumen, and leadership, with a