VP, Management Operations

Akam Associates Inc.; City of Rochester (NY); On-site; USD 175,000 - 200,000; Full time

Job summary

AKAM seeks a VP, Management Operations to provide leadership and oversight for a portfolio of residential condominium and cooperative properties in New York. You will ensure operational excellence, financial performance, and client satisfaction while supporting the SVP of Property Management, supervising staff, and serving as the primary contact for Boards, ownership groups, and residents.

The role requires a strong background in property management, financial acumen, and leadership, with a

Qualifications

• Bachelor’s degree in Business Administration, Real Estate, or related field; advanced degree preferred.
• Minimum 7–10 years of experience in residential property management, with at least 3 years in a leadership role.
• Professional designations such as ARM, CMCA, or CPM preferred, real estate license a plus.

Responsibilities

• Oversee daily management and operations of assigned properties, ensuring compliance with all federal, state, and local regulations.
• Monitor preventive maintenance, capital projects, and building operations to ensure efficiency and safety.
• Ensure all properties meet service standards for presentation, safety, and resident satisfaction.
• Implement and maintain Standard Operating Procedures (SOPs) across properties.
• Conduct regular check-ins with property managers, staff, and clients.
• Assist in the preparation and management of annual operating and capital budgets for assigned properties.
• Monitor financial performance, including revenue, expenses, and reserve funding, ensuring alignment with budget goals.
• Provide financial reporting and variance analysis to the SVP for review and presentation to Boards and ownership.
• Serve as a key liaison to Boards of Directors and ownership groups, attending meetings as needed.
• Respond to board inquiries, provide operational guidance, and offer recommendations on capital improvements and operational decisions.
• Build strong, professional relationships with clients and residents, ensuring timely communication and issue resolution.
• Supervise and mentor property management staff, fostering a culture of accountability and high performance.
• Support recruitment, onboarding, and training of new staff members.
• Provide feedback, performance evaluations, and professional development opportunities for direct reports.
• Ensure compliance with company policies, procedures, and industry best practices.
• Support implementation of corporate initiatives, technology systems, and partner programs.
• Collaborate with Finance, HR, Legal, and other departments on cross-functional projects and reporting.

Skills

Financial management

Operational leadership

Team management

Communication

Client relationships

Real estate license

Education

Bachelor’s degree in Business Administration, Real Estate, or related field

Advanced degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

VP, Management Operations

Management New York, NY, US

Salary Range: $175,000.00 To $200,000.00 Annually

About the job

About the Company:Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients.
What we offer:AKAM is proud to be Great Place to Work-Certified. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, 11 paid holidays per year, educational reimbursement, transportation discount purchase programs, service, and performance awards – in addition various social and recreational activities.

Position Overview: The Vice President (VP), Management Operations, NE provides operational leadership and management oversight for a portfolio of residential condominium and cooperative properties. This individual ensures operational excellence, financial performance, and client satisfaction while directly supporting the SVP of Property Management in executing strategic initiatives. The VP supervises property management staff and serves as the primary point of contact for Boards, ownership groups, and residents.

• Oversee daily management and operations of assigned properties, ensuring compliance with all federal, state, and local regulations.
• Monitor preventive maintenance, capital projects, and building operations to ensure efficiency and safety.
• Ensure all properties meet service standards for presentation, safety, and resident satisfaction.
• Implement and maintain Standard Operating Procedures (SOPs) across properties.
• Conduct regular check-ins with property managers, staff, and clients.
• Assist in the preparation and management of annual operating and capital budgets for assigned properties.
• Monitor financial performance, including revenue, expenses, and reserve funding, ensuring alignment with budget goals.
• Provide financial reporting and variance analysis to the SVP for review and presentation to Boards and ownership.

Board and Client Relations

• Serve as a key liaison to Boards of Directors and ownership groups, attending meetings as needed.
• Respond to board inquiries, provide operational guidance, and offer recommendations on capital improvements and operational decisions.
• Build strong, professional relationships with clients and residents, ensuring timely communication and issue resolution.

Team Management and Development

• Supervise and mentor property management staff, fostering a culture of accountability and high performance.
• Support recruitment, onboarding, and training of new staff members.
• Provide feedback, performance evaluations, and professional development opportunities for direct reports.

Compliance and Corporate Support

• Ensure compliance with company policies, procedures, and industry best practices.
• Support implementation of corporate initiatives, technology systems, and partner programs.
• Collaborate with Finance, HR, Legal, and other departments on cross-functional projects and reporting.

Qualifications

• Bachelor’s degree in Business Administration, Real Estate, or related field; advanced degree preferred.
• Minimum 7–10 years of experience in residential property management, with at least 3 years in a leadership role.
• Strong financial, operational, and team management skills.
• Excellent communication and client relationship abilities.
• Professional designations such as ARM, CMCA, or CPM preferred, real estate license a plus.

Core Competencies

• Operational Leadership and Problem-Solving
• Financial Management and Budget Oversight
• Client and Board Engagement
• Team Development and Mentorship
• Compliance and Regulatory Knowledge
• Effective Communication and Presentation Skills