Senior Director — Pricing & Commercial Transformation

Servicenow; Santa Clara (CA); On-site; USD 220,000 - 397,000; Full time

Benefits offered by this job

Health plans

401(k) match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Equity (when applicable)

Job summary

ServiceNow is seeking an executive to lead the operationalization of pricing proposals and new commercial models for our SaaS offerings. You will translate strategy into concrete requirements for product setup, pricing, quoting, and entitlements, while collaborating with IT and business teams across functions.

You will drive governance, enable Sales and Deal Desk, and manage end-to-end processes to improve productivity and achieve strategic objectives.

Qualifications

• 8+ years of experience driving operationalization of new offers and commercial models.
• Experience implementing complex and highly cross-functional process/system transformation projects.
• Led a team of high performing individuals driving process/system transformation.
• Experience in business process areas covering product/pricing setup, config, pricing, quoting, billing, entitlements, usage, compensation in SaaS industry.
• Translated strategic decisions into operational business requirements.
• Implemented creative solutions to drive productivity for commercial operations using AI/Citizen Developed capabilities.
• Collaborated effectively with business and IT teams.
• Worked effectively in a highly complex, fast-paced and dynamic environment.
• Proven experience leading and mentoring team members.

Responsibilities

• Lead operational execution of pricing proposals/new commercial models from approval through implementation and launch.
• Translate new commercial models and new offers into clear business requirements for product setup, config, pricing, quoting, entitlements and usage tracking systems.
• Works with cross-functional teams and IT partners to clarify the requirements, validate the solutions, accept the solutions.
• Supports the enablement of commercials related functions – Sales, Deal Desk, Customers and Commercial Operations.
• Develops, tracks and reports on a clear project plan for the execution from strategy.
• Drives the operationalization of processes following established governance processes.
• Identify opportunities to drive productivity for commercial operations team in the process end-to-end.
• This role blends strategic leadership with hands‑on execution and serves as a trusted partner to the senior leadership team.

Skills

Pricing strategy

Commercial models

Cross-functional leadership

SaaSBilling & entitlements

AI capabilities

Project management

Stakeholder management

Job description

ServiceNow is seeking an executive to lead the operationalization of pricing proposals and new commercial models for our SaaS offerings. You will translate strategy into concrete requirements for product setup, pricing, quoting, and entitlements, while collaborating with IT and business teams across functions.

You will drive governance, enable Sales and Deal Desk, and manage end-to-end processes to improve productivity and achieve strategic objectives.