Senior Director, People Analytics & Workforce Strategy

Freshworks; California (MO); Hybrid; USD 251,000 - 310,000; Full time

Job summary

Freshworks in San Mateo, CA seeks a Senior Director of People Analytics & Workforce Planning to lead analytics, workforce planning and AI-enabled HR transformation. Build a high-performing team and partner with HR leadership to drive strategic workforce decisions and governance. Hybrid role with in-office presence three days a week.

The role requires 15+ years in People Analytics or related fields, with proven leadership, executive communication, and experience in a SaaS/tech environment.

Qualifications

• Bachelor's degree in Business, Human Resources, Analytics, Economics, Statistics or a related discipline.
• 15+ years of progressive experience in People Analytics, Workforce Planning, Business Analytics or a related discipline, including significant people leadership experience.
• Demonstrated success building and scaling enterprise People Analytics and Workforce Planning capabilities with a strong understanding of workforce analytics, organizational design and strategic workforce planning.
• Experience partnering with senior business leaders and leading cross-functional initiatives in a global organization to influence strategic decisions through data-driven insights.
• Excellent analytical, communication and executive presentation skills.

Responsibilities

• Lead the People Analytics function, establishing its strategy, operating model and roadmap.
• Develop enterprise workforce analytics, executive dashboards, AI-driven insights and strategic reporting to support business and talent decisions.
• Advance the function from operational reporting to predictive analytics, AI-enabled decision support and strategic workforce intelligence.
• Establish governance, standards and enterprise workforce metrics to ensure consistent, accurate reporting across the organization.
• Leverage AI and advanced analytics to automate reporting, improve data quality, uncover workforce trends and enable faster decision-making.
• Identify opportunities to improve organizational effectiveness through data-driven insights.
• Establish and lead Freshworks' enterprise workforce planning capability.
• Develop workforce planning methodologies, AI-assisted capacity models and scenario planning frameworks.
• Partner with Finance, Corporate Strategy and other stakeholders to align workforce plans with business priorities and long-term growth objectives.
• Deliver insights and recommendations on workforce composition, organizational design, productivity and future talent demand.
• Leverage AI to enhance workforce forecasting, skills planning and organizational modeling.
• Partner with HR leadership to operationalize and advance the HR AI roadmap in alignment with the company's enterprise AI strategy.
• Identify, prioritize and implement AI-enabled capabilities that improve HR productivity, decision-making and employee experience.
• Establish governance, adoption measures and success metrics for AI initiatives across the People function.
• Evaluate emerging AI technologies and recommend opportunities to enhance people analytics, workforce planning and HR operations.
• Build, develop and lead a high-performing People Analytics & Workforce Planning team.
• Establish priorities, operating rhythms and delivery standards for the function.
• Lead, coach and develop managers and individual contributors while fostering a culture of analytical rigor, AI adoption, innovation and continuous improvement.
• Build organizational capability in analytics, workforce planning and the effective use of AI across the People function.
• Serve as a strategic advisor to senior HR and business leaders on workforce strategy, organizational effectiveness and people analytics.

Skills

People Analytics

Workforce Planning

Business Analytics

Executive Presentation

Cross-functional Leadership

Education

Bachelor's degree in Business, HR, Analytics, Economics, Statistics or related

Tools

Workday

Visier

Tableau

Power BI

Job description

Freshworks in San Mateo, CA seeks a Senior Director of People Analytics & Workforce Planning to lead analytics, workforce planning and AI-enabled HR transformation. Build a high-performing team and partner with HR leadership to drive strategic workforce decisions and governance. Hybrid role with in-office presence three days a week.

The role requires 15+ years in People Analytics or related fields, with proven leadership, executive communication, and experience in a SaaS/tech environment.