Senior Director, Operations Transformation

One Call; Jefferson City (MO); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

Generous time off

Comprehensive benefits

Life and disability coverage

Job summary

One Call seeks a Senior Director of Operations Support to scale processes, standardize workflows, and implement tools that boost efficiency and customer outcomes. You’ll lead cross‑functional efforts, drive automation, and align programs with corporate strategy in a remote‑first environment.

The role reports to the VP of Operations and requires strong leadership, analytics, and collaboration with vendors and partners to deliver measurable value and cost reductions.

Qualifications

• Bachelor’s or Master’s degree in business or accounting or equivalent experience.
• Minimum eight years of management experience with increasing responsibilities.
• Preferred focus on operations, customer service, or digital field with team leadership.

Responsibilities

• Lead operational strategies to support service delivery and objectives.
• Drive process standardization and workflow optimization across teams.
• Oversee tools and platforms aligning with business needs and goals.
• Identify automation opportunities to improve efficiency and productivity.
• Collaborate with leaders to implement scalable processes and value.

Skills

Operations

Customer service

Contact center

Forecasting & WFM

Leadership

Education

Bachelor’s or Master’s in business or accounting

Tools

Microsoft Excel

Outlook

Word

Job description

One Call seeks a Senior Director of Operations Support to scale processes, standardize workflows, and implement tools that boost efficiency and customer outcomes. You’ll lead cross‑functional efforts, drive automation, and align programs with corporate strategy in a remote‑first environment.

The role reports to the VP of Operations and requires strong leadership, analytics, and collaboration with vendors and partners to deliver measurable value and cost reductions.