Senior Director, Operations Transformation (Remote)

One Call; Salem (OR); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

Generous PTO

Comprehensive benefits package

401(k) matching

Life insurance

Job summary

One Call is seeking a Senior Director of Operations Support to scale and optimize our operational processes, systems, and infrastructure for consistent service delivery. You will standardize workflows, implement scalable tools, and collaborate across functional teams to achieve KPIs and cost efficiencies.

Reporting to the Vice President of Operations, you will drive automation, oversee contact center transformations, and maintain strong internal and vendor partnerships while upholding One Call’s

Qualifications

• Bachelor's or master's degree required or equivalent combination of education, training, and work experience.
• Minimum eight years of management experience with increasing responsibilities.
• Strong leadership, communication, and analytical skills are essential.

Responsibilities

• Lead the execution and implementation of operational strategies and initiatives for service delivery and organizational objectives.
• Drive process standardization and workflow optimization across teams to improve efficiency and scalability.
• Oversee tools, systems, and platforms supporting operational performance and KPIs.
• Identify automation opportunities to improve efficiency in workflows and complaint handling.
• Collaborate with leaders to translate strategic plans into actionable programs and drive results.

Skills

Leadership

Analytical skills

Communication skills

Teamwork

Education

Bachelor's or Master's in business or accounting

Eight years of management experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

One Call is seeking a Senior Director of Operations Support to scale and optimize our operational processes, systems, and infrastructure for consistent service delivery. You will standardize workflows, implement scalable tools, and collaborate across functional teams to achieve KPIs and cost efficiencies.

Reporting to the Vice President of Operations, you will drive automation, oversee contact center transformations, and maintain strong internal and vendor partnerships while upholding One Call’s